IT Support Officer/Executive

Solarvest (Vietnam) Company Limited; Petaling Jaya; On-site; MYR 30,000 - 40,000; Full time

Job summary

Solarvest (Vietnam) Company Limited is seeking a dependable IT Support Officer for its Petaling Jaya branch. This entry-level role is perfect for a fresh graduate eager to grow in a hands-on environment. Responsibilities include providing first-line IT support, assisting with setup and maintenance of IT equipment, and managing user accounts. Candidates should have a relevant diploma or degree and a foundational understanding of IT systems. The position requires strong communication skills, a proactive approach, and ability to work efficiently in a fast-paced environment.

Qualifications

• Foundational understanding of computer hardware and operating systems (Windows).
• Good communication skills with a service-oriented mindset.
• Proactive and able to manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide first-line IT support to internal staff.
• Assist in the setup and configuration of computers and peripherals.
• Support installation and administration of business applications.

Skills

Communication skills

Proactive mindset

Detail-oriented

Ability to work with non-technical users

Education

Diploma or Bachelor’s degree in Information Technology or related field

Tools

Microsoft 365

Basic networking concepts

Job description

ABOUT THE ROLE

We are looking for a dependable and enthusiastic IT Support Officer to join our IT team at our Petaling Jaya branch. This is an entry‑level role ideal for a fresh graduate eager to grow in a hands‑on environment. You will be the first point of contact for day‑to‑day IT matters, ensuring our internal teams can work smoothly and efficiently.

KEY RESPONSIBILITIES

• Provide first‑line IT support to internal staff, including troubleshooting hardware, software, and connectivity issues in a timely manner.
• Assist in the setup, configuration, and deployment of computers, printers, and peripheral devices for new and existing employees.
• Support the installation and basic administration of business applications including Microsoft 365 and assist users with day‑to‑day operational queries.
• Assist in managing user accounts and access rights, including provisioning, modification, and deactivation across internal systems.
• Maintain and update the IT asset and inventory register, ensuring all equipment is accurately tracked and documented.
• Assist in monitoring and supporting basic network and infrastructure operations, escalating issues to the relevant team when required.
• Support the maintenance and basic troubleshooting of ancillary systems such as CCTV and door access control systems.
• Log, track, and follow up on IT support tickets, ensuring issues are resolved or appropriately escalated within agreed timeframes.

ADDED ADVANTAGE

• Familiarity or exposure to enterprise business systems such as CRM, ERP, or PMIS platforms.
• Basic experience with Microsoft 365 administration (user management, SharePoint, Teams).
• Prior exposure to physical security systems such as CCTV or door access control management.
• Any relevant IT certification (e.g., CompTIA A+, Microsoft Fundamentals) is a bonus, not a requirement.

QUALIFICATIONS & REQUIRED SKILLS

• Diploma or Bachelor’s degree in information technology, Computer Science, or a related field.
• Fresh graduates are encouraged to apply. No prior working experience required.
• Foundational understanding of computer hardware, operating systems (Windows), and basic networking concepts.
• Good communication skills with a service‑oriented mindset and the ability to work well with non‑technical users.
• Proactive, detail‑oriented, and able to manage multiple tasks in a fast‑paced environment.
• Must be based in or able to commute to the Petaling Jaya area. Fully on‑site role.