JUNIOR / SENIOR IT SUPPORT

Chiat Hin Envelope Manufacturer Sdn Bhd; Seberang Perai; On-site; MYR 24,000 - 36,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Education support

Gym

Parking

Vision

Petrol claim

Transportation

Food subsidy

Job summary

Chiat Hin Envelope Manufacturer Sdn Bhd in Malaysia is seeking an entry-level IT support specialist to provide first-level assistance to end-users, perform basic PC and printer troubleshooting, and maintain IT systems including networks and CCTV.

You will learn to set up mobile devices, install software, and document IT assets while escalating complex issues to the IT Executive. Fresh graduates are encouraged to apply.

Qualifications

• Diploma or degree in IT or a related field.
• Fresh graduates are encouraged to apply; 1 year IT support experience is an advantage.
• Basic knowledge of PC hardware, Windows OS, networking and troubleshooting.
• Familiarity with Microsoft Office applications, email systems and basic IT security.
• Basic knowledge of CCTV, IP phones, printers and network devices is an added advantage.
• Good problem-solving and communication skills.

Responsibilities

• Provide first-level IT technical support to end-users and assist in resolving daily IT-related issues.
• Perform basic troubleshooting and maintenance of PCs, laptops, printers and operating systems.
• Assist in maintaining IT systems including servers, backup systems, CCTV, IP phones, door access, antivirus, email and network infrastructure.
• Assist with basic network troubleshooting, including LAN, Wi-Fi, internet and connectivity issues.
• Assist in setting up and maintaining Android and iPhone devices for mobile phone users.
• Assist with software installation, updates, configuration and troubleshooting.
• Maintain proper records and documentation of IT hardware, software and user accounts.
• Assist in maintaining IT equipment inventory and ensuring proper housekeeping of IT hardware.
• Provide basic user guidance and prepare simple IT reference materials when required.
• Escalate complex technical issues to the IT Executive / superior or external service providers when necessary

Skills

PC hardware

Windows OS

Networking

Troubleshooting

Microsoft Office

Email systems

IT security

Android & iPhone setup

Education

Diploma / Advanced Diploma / Degree in Information Technology, Computer Science, Computer Engineering or a related field

Tools

CCTV

IP phones

Printers

Network devices

Job description

Provide first-level IT technical support to end-users and assist in resolving daily IT-related issues. You will perform basic troubleshooting and maintenance of PCs, laptops, printers, operating systems and other IT equipment, and assist in maintaining IT systems including servers, backup systems, CCTV, IP phones, door access, antivirus, email and network infrastructure.

Key responsibilities

• Provide first-level IT technical support to end-users and assist in resolving daily IT-related issues
• Perform basic troubleshooting and maintenance of PCs, laptops, printers, operating systems and other IT equipment
• Assist in maintaining IT systems including servers, backup systems, CCTV, IP phones, door access, antivirus, email and network infrastructure
• Assist with basic network troubleshooting, including LAN, Wi-Fi, internet and connectivity issues
• Assist in setting up and maintaining Android and iPhone devices for mobile phone users
• Assist with software installation, updates, configuration and troubleshooting
• Maintain proper records and documentation of IT hardware, software and user accounts
• Assist in maintaining IT equipment inventory and ensuring proper housekeeping of IT hardware
• Provide basic user guidance and prepare simple IT reference materials when required
• Escalate complex technical issues to the IT Executive / superior or external service providers when necessary

About you

• Diploma / Advanced Diploma / Degree in Information Technology, Computer Science, Computer Engineering or a related field
• Fresh graduates are encouraged to apply; 1 year of relevant IT support experience is an advantage
• Basic knowledge of PC hardware, Windows operating systems, networking and troubleshooting
• Familiarity with Microsoft Office applications, email systems and basic IT security
• Basic knowledge of CCTV, IP phones, printers and network devices is an added advantage
• Basic knowledge of Android and iPhone setup and troubleshooting
• Good problem-solving and communication skills
• Willing to learn, responsible and able to work independently
• Able to provide friendly and effective support to end-users

Chiat Hin Envelope Manufacturer Sdn Bhd has established itself as a leading global envelope manufacturer since 1973. The company's flat organizational structure and dynamic corporate culture have facilitated the development of strong customer relationships over the years. We take pride in our significant accomplishments of ISO 9001, ISO 14001, ISO 45001, FSC, and PEFC certifications. These certifications show our commitment to quality, sustainability, environmental responsibility, and occupational health and safety. We offer exceptional career advancement opportunities and ensure that our employees are equipped with the tools and resources to excel in their professional development.

Perks and benefits

• Medical
• Miscellaneous allowance
• Education support
• Sports (e.g. Gym)
• Parking
• Vision
• Petrol Claim, Transportation, Food subsidy