Executive – Network Operation Centre (Klang Valley)

Scicom MSC Berhad; Kampung Cendana; On-site; MYR 30,000 - 36,000; Full time

Benefits offered by this job

Salary RM3,000

Performance bonus

Medical coverage

Working location Klang Valley

Job summary

Scicom MSC Berhad in Klang Valley seeks an IT Support Specialist to provide daily technical assistance for end-users across desktops, telephones, printers, and AV systems. On-site and remote support, plus ticketing, are required.

Applicants should have strong English communication, Windows and MacOS proficiency, VOIP experience, and knowledge of AD/O365 and basic networking. On-call duties ensure 24/7 support on weekdays and weekends.

Qualifications

• Diploma or degree in IT or related field.
• Strong English communication and customer service skills.
• Experience supporting desktops, printers, and AV systems.
• Familiarity with Windows and OS X, VOIP, and network basics.
• Experience using ticket-based incident systems.

Responsibilities

• Provide day-to-day technical support for end users across desktop, telephony, printers, and AV systems.
• Support Windows and MacOS environments; troubleshoot hardware and software issues.
• Diagnose and resolve computer and network problems promptly to meet SLA.
• Assist field personnel with remote communications and connectivity.
• Manage phone systems and execute on-site support as needed.
• Follow escalation processes for 24/7 support on weekdays and weekends.
• Organize workflow to meet established timeframes and maintain knowledge of policies.

Skills

English communication

Customer service

Ticketing & incident handling

PC hardware & software support

Windows OS

OS X knowledge

VOIP knowledge

Remote & on-site support

Network basics

AD/O365/Windows server

Education

Diploma/Degree in IT

Tools

Avaya VOIP

O365

Windows Server

Active Directory

VPN

Job description

KeyResponsibilities

• Provide day-to-day delivery and technical support for end-users of desktop applications, telephones, handheld email devices, printers, computer hardware, mobile device, AV system and familiar with retail store support via Ticketing and Phone support and onsite support as required.
• Support Microsoft Windows (MacOS knowledge an added advantage).
• Diagnosing and troubleshooting computer and general network issues.
• Provide timely resolution of end user problems as per SLA.
• Provide support for field personnel remote communications and connectivity.
• Basic administration of phone systems.
• Perform other duties as required by company management and outside business associates.
• Exercise independent judgment consistent with department guidelines / standards.
• Organize and prioritize workflow and to meet established timeframes.
• Maintain updated knowledge of policies, procedures, products and activities of assigned area.
• Participate in on-call activities and follow the escalation process to provide 24/7 support on weekdays and weekend.

Skills Required

• Possesses minimum a Diploma/Degree holder in IT related disciplines.
• Excellent oral and written communication skills and able to communicate, read, and write effectively in English.
• Excellent customer service skills, strong attention to details with excellent follow up.
• Dynamic, highly motivated and result oriented as a team player.
• Ability to troubleshoot and resolve issues with PC’s, Powerful Workstations, Laptop hardware and software onsite and remote.
• Knowledge of Windows and OS X environment and computer hardware and software at an intermediate or advanced level.
• Experience in provisioning & support with Avaya VOIP hardware/software or an equivalent VOIP ecosystem.
• Must have experience working with ticket-based systems for registering incidents and requests.
• Knowledge of IP networks, DNS, DHCP and experience with troubleshooting all aspects of wired and wireless configurations.
• Experienced in remote customer support including wireless LAN access, VPN, DSL, and Cable services.
• Experience in Backups, Active Directory, O365, and Windows server environment.
• Configure & troubleshoot endpoint devices, operating system, desktop / kiosk applications, telephony, and all IT hardware located at site.

Attractive Packages

• Attractive Salary (RM3,000).
• Performance related bonus for confirmed staff.
• Medical and hospitalization coverage.
• Working Location: Klang Valley.