Executive - Technical Support - Mandarin/Cantonese for Hong Kong & Taiwan

Scicom MSC Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A tech support company in Kuala Lumpur is seeking individuals for customer service roles to assist with technical troubleshooting and support. Successful candidates will need proficiency in English and either Mandarin or Cantonese, coupled with a diploma or degree in an IT-related discipline. The role operates 24/7 with competitive compensation and generous leave benefits.

Benefits

Competitive salary

Shift allowance

Overtime pay

Quarterly performance bonuses

15 days of annual leave

14 days of medical leave

Comprehensive insurance

Qualifications

• Proficiency in spoken and written English and Mandarin/Cantonese.
• Understanding of desktop, laptop, and tablet hardware.
• Ability to diagnose and resolve technical issues.

Responsibilities

• Diagnose and resolve technical or service-related issues.
• Identify hardware or software issues and provide effective solutions.
• Educate customers to resolve technical issues.

Skills

Proficient in English

Proficient in Mandarin/Cantonese

Problem solving skills

Technical knowledge of hardware

Education

Diploma or degree in IT-related disciplines

Job description

What You'll Do:

• Assist Customers and Engineers: Diagnose and resolve technical or service-related issues for our customers through calls or digital interactions.
• Troubleshoot Problems: Identify hardware or software issues and provide effective solutions.
• Educate and Advise: Use your experience and our guideline documentation to educate customers and ensure their technical issues are resolved.
• Share Insights: Provide valuable input on recurring customer problems to our technical team.
• Collaborate: Work closely with Team Leaders / CC managers and provide feedback for continual improvement.

What You Need to Succeed:

• Educational Background: Diploma or degree in IT-related disciplines.
• Language Skills: Proficiency in spoken and written English and Mandarin / Cantonese.
• Fresh Graduates Welcome: If you're fluent in Mandarin / Cantonese, we encourage you to apply! We provide the necessary training and support.
• Technical knowledge: Understanding of desktop, laptop and tablet’s hardware and technology with problem solving and troubleshooting skills.

Work Schedule:

• Operating Hours: 24/7
• Workdays: 5-day work week with off days based on a roster.

What We Offer:

• Competitive Salary: RM 4,000 - RM 4,500.
• Shift Allowance: For selected desks.
• Overtime Pay: For selected desks.
• Performance Bonuses: Quarterly bonuses for confirmed staff.
• Generous Leave: 15 days of annual leave and 14 days of medical leave.
• Comprehensive Insurance: Medical and hospitalization coverage.