Technical Support Desk Officer

Telecontinent Sdn Bhd; Kuala Lumpur; On-site; MYR 25,000 - 30,000; Full time

Benefits offered by this job

4 days on / 3 off

Job summary

Telecontinent Sdn Bhd is seeking an Onsite IT Support Officer to provide hands-on technical support for computers, printers, networking devices, and software at our Kuala Lumpur locations.

You will troubleshoot hardware/software issues, maintain Windows OS, and respond to service requests within SLA. The role requires working a 24/7 shift schedule, four working days with three off days, and attention to asset records and health checks.

Qualifications

• Hands-on IT support or troubleshooting experience.
• Basic knowledge of Windows OS, Microsoft Office, LAN/Wi-Fi, and antivirus tools.
• Good problem-solving and communication skills.
• Able to work independently and in a fast-paced environment.
• Willing to work on a 24/7 shift basis.

Responsibilities

• Provide onsite troubleshooting and support for hardware, software, printers, laptops, and peripherals.
• Diagnose and resolve basic IT and network connectivity issues.
• Install, configure, and maintain Windows OS, applications, drivers, and updates.
• Respond to IT service requests and incidents within agreed SLA.
• Perform preventive maintenance and basic health checks on IT equipment.
• Maintain service reports, repair logs, and asset records.

Skills

Hands-on IT support

Problem-solving

Communication skills

Independence

Fast-paced environment

Tools

Windows OS

Microsoft Office

LAN/Wi-Fi

Antivirus tools

Job description

We are looking for an Onsite IT Support Officer to provide hands-on technical support and troubleshooting for computers, laptops, printers, networking devices, and software to ensure smooth daily IT operations.

Job Responsibilities

Provide onsite troubleshooting and support for hardware, software, printers, laptops, and peripherals.

Diagnose and resolve basic IT and network connectivity issues.

Install, configure, and maintain Windows OS, applications, drivers, and updates.

Respond to IT service requests and incidents within agreed SLA.

Perform preventive maintenance and basic health checks on IT equipment.

Maintain service reports, repair logs, and asset records.

Job Requirements

Hands-on experience in IT support or troubleshooting is preferred.

Basic knowledge of Windows OS, Microsoft Office, LAN/Wi-Fi, and antivirus tools.

Good problem-solving and communication skills.

Able to work independently and in a fast-paced environment.

Willing to work on a 24/7 shift basis.

Working Hours

24/7 shift

4 working days / 3 off days

Remuneration

Basic: Up to RM2,500

Standby Allowance: Applicable (Fixed amount)

OT Allowance: If applicable

Working Location

Telecontinent Sdn Bhd was incorporated on December 5th, 2011 as a private limited company under the Companies Act 1965. Our headquarters is located in Bangsar South, whereas our base of operations is located around Klang Valley with 7 premises situated in Bangsar South, Hampshire Place Office, Megan Avenue 1, and Menara Tokio Marine Life. We provide outsourcing and consultancy services specializing in contact centre solutions that enable our clients to communicate effectively without losing their personal touch.

Telecontinent combines the elements of People, Process & Technology, guided by sound Domain Knowledge in creating value from customer management. It is positioned as a business consultant and partner that adds value to the clients by helping them to improve efficiency and performance in managing their customers. The end goal in mind is to deliver customer satisfaction beyond expectation that will eventually translate into total loyalty to the respective companies served.

Telecontinent Sdn Bhd was incorporated on December 5th, 2011 as a private limited company under the Companies Act 1965. Our headquarters is located in Bangsar South, whereas our base of operations is located around Klang Valley with 7 premises situated in Bangsar South, Hampshire Place Office, Megan Avenue 1, and Menara Tokio Marine Life. We provide outsourcing and consultancy services specializing in contact centre solutions that enable our clients to communicate effectively without losing their personal touch.

Telecontinent combines the elements of People, Process & Technology, guided by sound Domain Knowledge in creating value from customer management. It is positioned as a business consultant and partner that adds value to the clients by helping them to improve efficiency and performance in managing their customers. The end goal in mind is to deliver customer satisfaction beyond expectation that will eventually translate into total loyalty to the respective companies served.