IT Support Engineer - AI-Driven Global Tech (KL)

Neobankbeat; Kuala Lumpur; On-site; MYR 60,000 - 96,000; Full time

Benefits offered by this job

Competitive total compensation package

Education subsidy for growth

Team events and company outings

Wellness and meal allowances

Comprehensive healthcare for employees

Job summary

OKX in Kuala Lumpur, Malaysia is seeking an experienced IT Support Engineer to join our on-site team. You will manage laptops, mobile devices, IP phones, networked systems and support regional IT rollouts while collaborating with vendors and internal stakeholders.

Ideal candidates have a Bachelor's degree, 3+ years in IT support, strong scripting skills (Python, PowerShell or Bash), experience with Windows/Linux, VPNs and smart office tech, and fluent Malay/English/Mandarin.

Qualifications

• Bachelor's degree or higher in CS, software engineering, networking or related field.
• 3+ years in IT support/IT engineering in large organizations.
• Hands-on experience with Windows, macOS, VPNs and smart office systems.
• Proficiency in Python and scripting; ability to build internal tools via REST APIs.
• Fluent in Malay, English and Mandarin.

Responsibilities

• Run the daily operation and maintenance of laptops (macOS first, plus Windows), mobile devices, IP phones and other IT equipment.
• Handle device imaging, setup, software/hardware installation, configuration, updates, maintenance and troubleshooting.
• Create and maintain IT knowledge base, SOPs, and service desk documentation.
• Maintain office IT systems: IP phones, video conferencing, printers, CCTV and access control.
• Support server room operations, cabling, UPS, switches, access points and VPNs; monitor networks and dashboards.
• Travel for regional IT rollouts and on-site project delivery; coordinate with vendors.
• Work on AI automation: internal tools, AI agents, MCP integrations via REST APIs; improve troubleshooting and ticket handling.
• Present and train non-technical users; communicate clearly with stakeholders.

Skills

Python

PowerShell

Bash

Git

Code review

Education

Bachelor's degree in CS or related

Tools

Windows Server

Linux

Virtualization

REST APIs

Job description

OKX in Kuala Lumpur, Malaysia is seeking an experienced IT Support Engineer to join our on-site team. You will manage laptops, mobile devices, IP phones, networked systems and support regional IT rollouts while collaborating with vendors and internal stakeholders.

Ideal candidates have a Bachelor's degree, 3+ years in IT support, strong scripting skills (Python, PowerShell or Bash), experience with Windows/Linux, VPNs and smart office tech, and fluent Malay/English/Mandarin.