IT Support Engineer | Windows & Mac Expert for Global Team

Intrepid Asia; Kuala Lumpur; Presencial; MYR 42.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive insurance

Ample leave

Descripción de la vacante

Intrepid Asia is hiring an IT Support Engineer to maintain and support our IT systems across the company in Kuala Lumpur. You will resolve user requests, install hardware and software, manage networks, and ensure security and efficiency of our technology stack.

The role involves coordinating with regional teams, onboarding new staff, and supporting overseas users as needed. Strong English communication and experience with Windows/Mac, VPNs, and Google Workspace are essential.

Formación

• Experience supporting Windows and Mac OS environments.
• Ability to set up basic local networks including VLANs and VPNs.
• Familiarity with Google Workspace, hardware from Lenovo/Apple, Sophos Endpoint security, and Microsoft 365.
• Experience delivering IT support to senior staff in large organizations.
• Operational English communication is essential.

Responsabilidades

• Resolve IT support requests from employees via in-person, email, chat, or phone.
• Install and configure computer hardware, software, systems, networks, printers, and scanners.
• Repair and replace equipment as needed.
• Monitor, troubleshoot, and maintain computer systems and networks.
• Create accounts for new users and provide onboarding support.
• Log service requests and update tickets.
• Manage IT asset procurement and update inventory.
• Coordinate with SEA IT service team for testing and rollout of updates.
• Liaise with Apple/Lenovo service centers as needed.
• Support overseas users when required.

Conocimientos

Windows OS

Mac OS

Local network

VLAN

VPN

Conversational English

Herramientas

Google Workspace

Lenovo/Apple hardware

Sophos Endpoint security

Microsoft 365

OpenVPN client

Slack

Zoom

Odoo helpdesk

Descripción del empleo

Intrepid Asia is hiring an IT Support Engineer to maintain and support our IT systems across the company in Kuala Lumpur. You will resolve user requests, install hardware and software, manage networks, and ensure security and efficiency of our technology stack.

The role involves coordinating with regional teams, onboarding new staff, and supporting overseas users as needed. Strong English communication and experience with Windows/Mac, VPNs, and Google Workspace are essential.