Tech.Service Engineer Program Manager [Malaysia]

CSI Interfusion; Malaysia; On-site; MYR 90,000 - 130,000; Full time

Job summary

CSI Interfusion Inc. in Kuala Lumpur is seeking a Service Engineer Lead to oversee on-site service delivery and coordinate projects across engineering, operations, and global teams.

You will engage with customers to clarify requirements and manage progress and risks. The role requires a bachelor’s degree and at least 3 years in technical service delivery, with hands-on experience in Azure, Docker, Kubernetes, and Python, plus a proven ability to build teams and drive end-to-end delivery across

Qualifications

• Bachelor's degree or above required.
• 3+ years in technical service delivery, engineering operations, or project coordination.
• Experience with Azure, Azure DevOps, Docker, Kubernetes, and Python.
• Proven ability to build teams and drive project execution from 0 to 1.
• Experience coordinating delivery across multi-time-zone global teams.

Responsibilities

• Lead live-site service operations, including on-call rotations and incident response.
• Plan and coordinate project delivery across engineering, operations, and global teams, managing schedules and risks.
• Serve as a key customer contact, communicating progress and risks.
• Coordinate release, security, and QA activities, including deployment validation and testing.
• Establish and improve delivery processes, documentation, and quality standards.
• Support recruitment, onboarding, and day-to-day team administration.

Skills

Team leadership

Project coordination

Customer communication

Cross-functional collaboration

Time-zone coordination

Education

Bachelor's degree

Tools

Azure

Azure DevOps

Docker

Kubernetes

Python

Job description

We are looking for a Service Engineer Lead based in Kuala Lumpur, Malaysia, to lead service engineering delivery. The role combines project coordination, customer engagement, service operations, and local team development.

Key Responsibilities

• Lead live-site service operations, including on-call rotations, incident response, IcM coordination, issue mitigation, and post-incident follow-up.
• Plan and coordinate project delivery across engineering, operations, and global teams, managing schedules, risks, dependencies, resources, and status reporting.
• Serve as a key customer contact, clarify requirements, communicate progress and risks, and coordinate issue resolution.
• Coordinate release, security, and quality assurance activities, including deployment validation, rollback readiness, vulnerability remediation, testing, and automation.
• Establish and continuously improve delivery processes, documentation, communication mechanisms, and quality standards.
• Support recruitment, onboarding, work allocation, handovers, offboarding, and day-to-day team administration.

Required Skills and Qualifications

• Bachelor's degree or above.
• 3+ years of experience in technical service delivery, engineering operations, or project coordination.
• Familiarity with Microsoft Azure, Azure DevOps, Docker, Kubernetes, and Python programming or scripting.
• Proven experience building teams from the ground up and driving project execution from 0 to 1.
• Experience managing project plans, schedules, risks, dependencies, status reports, actions, and issues across multiple workstreams.
• Experience leading customer communication and coordinating delivery across local and global teams in different time zones.

Preferred Qualifications

• Experience with incident response, release coordination, testing, vulnerability remediation, or production service operations.
• Ability to communicate in Mandarin Chinese.
• Experience using AI-powered tools such as GitHub Copilot or ChatGPT to improve productivity and operational efficiency.