Desktop Support Engineer – Kuala Lumpur, Malaysia .

Axiom Technologies Pty Ltd.; Kuala Lumpur; On-site; MYR 28,000 - 42,000; Full time

Job summary

Axiom Technologies Pty Ltd. is seeking a capable desktop support technician to provide onsite and on-call assistance to end-users in our IT environment. You will troubleshoot hardware and software, set up new workstations, and collaborate with IT teams to ensure smooth service delivery.

The role requires a bachelor’s degree in IT or related field and at least 2 years of experience in desktop support or helpdesk. Strong Windows OS, Office 365, and networking knowledge are essential.

Qualifications

• Bachelor’s degree in IT or related field or equivalent experience.
• 2+ years in desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking.
• Familiarity with ticketing systems: ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems and software applications.
• Troubleshoot hardware, software, and peripheral issues.
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with IT teams on escalated issues or projects.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Skills

Windows OS

Office 365

Basic networking concepts

Ticketing systems (ServiceNow, Zendesk

JIRA

Communication & interpersonal skills

Troubleshooting & problem-solving

Education

Bachelor’s degree in Computer Science / IT or related field

Tools

ServiceNow

Zendesk

JIRA

Job description

Axiom Technologiesis a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Job Summary:

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Key Responsibilities:

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required:

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
2+ year of experience in a desktop support, helpdesk, or IT technician role.
Strong knowledge of Windows OS, Office 365, and basic networking concepts.
Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
Excellent communication and interpersonal skills.
Strong troubleshooting and problem-solving abilities.

Preferred:

Experience with macOS or Linux environments.
IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF)..

Job Category

Technical