Global IT Support Engineer: Windows, Networking & Security

Hytech Consulting Management Sdn Bhd; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

Hytech Consulting Management Sdn Bhd invites a competent IT Support Engineer to join our Kuala Lumpur office. You will provide daily IT support, deploy and configure IT/AV systems, manage Windows and macOS issues, and maintain network devices to ensure stable operations for a multinational team.

You will work with Mandarin and English-speaking stakeholders, promoting AI adoption, and contribute to security, backups, and IT documentation. This is a full-time role in Malaysia.

Qualifications

• Diploma or Bachelor's degree in Information Technology or Computer Science.
• 3+ years IT experience in multinational office environments.
• Strong knowledge of Windows/Mac OS, networking and Active Directory.
• Ability to utilize AI in daily work and promote AI adoption.

Responsibilities

• Provide daily IT support for offices, including deployment, configuration, and procurement of IT and AV systems.
• Troubleshoot Windows and macOS issues; assist users with system problems.
• Maintain network devices (routers, switches, firewalls) and VPN operations.
• Configure and support office equipment (CCTV, printers, access control, projectors).
• Work with security on data backup and recovery for data integrity.
• Perform routine inspection and maintenance of IT equipment.
• Support onboarding and IT training for new employees.
• Handle IT service tickets and resolve issues promptly.
• Manage IT assets and software usage; oversee IT infrastructure upgrades.

Skills

Windows & macOS

Networking

Active Directory

AI in daily work

Microsoft Office

Documentation

English & Mandarin

Education

Diploma or Bachelor's in IT/CS

Tools

AD/DNS/DHCP

Microsoft 365 Admin

Firewall configuration

Job description

Hytech Consulting Management Sdn Bhd invites a competent IT Support Engineer to join our Kuala Lumpur office. You will provide daily IT support, deploy and configure IT/AV systems, manage Windows and macOS issues, and maintain network devices to ensure stable operations for a multinational team.

You will work with Mandarin and English-speaking stakeholders, promoting AI adoption, and contribute to security, backups, and IT documentation. This is a full-time role in Malaysia.