IT Support Engineer

ACCLIME CORPORATE SERVICES SDN. BHD.; Kuala Lumpur; Hybrid; MYR 36,000 - 72,000; Full time

Job summary

Acclime in Malaysia is seeking a proactive Local IT Support Engineer to deliver day-to-day user support, maintain local IT infra, and collaborate with Group IT on regional initiatives.

The role covers onsite/remote support, Windows troubleshooting, M365 admin, Intune/Autopilot onboarding, and ITSM ticket handling in a hybrid, multi-office environment, with growth in cloud tech.

Qualifications

• 3+ years in IT support (Level 1/2 or onsite).
• Strong Windows 10/11 troubleshooting.
• Familiarity with Microsoft 365 admin basics.
• Knowledge of networking (Wi-Fi, DNS, DHCP, VPN).
• Experience with endpoint security tools (e.g., Microsoft Defender).
• Experience with ITSM systems (ManageEngine/ServiceNow/Jira).
• Exposure to Intune, Autopilot, or Endpoint Management.
• Basic scripting (PowerShell).
• ITIL knowledge.
• Experience in hybrid or multi-office environments.

Responsibilities

• Provide onsite and remote IT support (laptops, printers, email, Teams, Wi‑Fi, local applications MBRS, Finance software).
• Troubleshoot Windows 10/11, MS Office, Outlook and Teams.
• Manage IT Service Desk tickets (ManageEngine or similar).
• Support Microsoft 365 (accounts, mailbox issues, OneDrive/SharePoint basics).
• Assist with device onboarding via Intune / Autopilot.
• Provide basic support for Wi‑Fi, LAN, VPN and coordinate with local vendors/ISP.
• Manage IT asset inventory and documentation.
• Support new joiners/leavers (setup and access removal).
• Assist with ISO 27001 compliance activities.
• Support meeting room systems (Teams VC setup).

Skills

Customer service

Communication

Windows troubleshooting

ITIL knowledge

Tools

ManageEngine

ServiceNow

Jira

Intune

Autopilot

PowerShell

Job description

Acclime is expanding its IT team in Malaysia. We're looking for a proactive, hands-on Local IT Support Engineer to provide day-to-day support to users, maintain local IT infrastructure, and work closely with Group IT on regional initiatives. If you enjoy solving problems, supporting users, and growing your IT skills in a modern cloud environment — this role is for you.

Key responsibilities

Provide onsite and remote IT support (laptops, printers, email, Teams, Wi‑Fi, local application MBRS, Finance software)

Troubleshoot Windows 10/11, MS Office, Outlook and Teams

Manage IT Service Desk tickets (ManageEngine or similar)

Support Microsoft 365 (accounts, mailbox issues, OneDrive/SharePoint basics)

Assist with device onboarding via Intune / Autopilot

Provide basic support for Wi‑Fi, LAN, VPN and coordinate with local vendors/ISP

Manage IT asset inventory and documentation

Support new joiners/leavers (setup and access removal)

Assist with ISO 27001 compliance activities

Support meeting room systems (Teams VC setup)

About you

3+ years in IT Support (Level 1/2 or onsite)

Strong Windows 10/11 troubleshooting

Familiarity with Microsoft 365 admin basics

Knowledge of networking (Wi‑Fi, DNS, DHCP, VPN)

Experience with endpoint security tools (e.g., Microsoft Defender)

Good communication and customer service skills

Experience with ITSM systems (ManageEngine/ServiceNow/Jira)

Exposure to Intune, Autopilot, or Endpoint Management

Basic scripting (PowerShell)

ITIL knowledge

Experience in hybrid or multi-office environments

Understanding of cybersecurity & compliance frameworks

About us

Acclime is a global professional services firm. We work closely with experienced regional IT teams and provide access to training and career development opportunities, exposure to modern cloud technologies (M365, Intune, Azure), and a supportive culture with room to grow.

Acclime is a premier provider of professional formation, accounting, HR & advisory services in Malaysia. We focus on providing high-quality outsourcing and consulting services to our international clients in Malaysia and throughout the region.