IT Support Engineer (Part time - Backfill)

Sky Systems, Inc. (SkySys); Selangor; On-site; MYR 90,000 - 108,000; Full time

Job summary

Sky Systems, Inc. (SkySys) is seeking an Onsite Support Engineer in Malaysia to provide deskside and technical support in a corporate setting.

You will troubleshoot hardware and software, support Windows and Office 365, manage IT tickets, and ensure timely resolution while delivering strong customer service. The role involves onsite work, 1-year contract with potential extension, and compensation based on a USD daily rate plus a monthly retainer.

Qualifications

• 1–3+ years of IT/Desktop Support experience.
• Strong knowledge of Windows 10/11 and Microsoft Office 365.
• Experience troubleshooting hardware and software issues.
• Hands-on experience with ticketing systems (ServiceNow, Jira, or similar).
• Knowledge of Active Directory, VPN, printers, and basic networking.
• Strong customer service and communication skills.

Responsibilities

• Troubleshoot Windows, Office 365, hardware, and software issues.
• Install, configure, and maintain laptops, desktops, printers, and peripherals.
• Manage incidents and service requests using a ticketing system.
• Support Active Directory user administration, VPN connectivity, and basic networking.
• Escalate complex issues when required and ensure timely resolution.

Skills

Windows 10/11

Microsoft Office 365

IT/Desktop Support

Ticketing systems

Active Directory

VPN

Basic networking

Customer service

Communication skills

Tools

ServiceNow

Jira

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Duration: 1-Year Contract (Possible Extension)

Pay Rate: USD $90/day + Monthly Retainer amount $200/month

Job Summary

We are looking for an Onsite Support Engineer to provide deskside and technical support to end users in a corporate environment. The ideal candidate will be responsible for troubleshooting hardware and software issues, supporting Windows and Office 365 environments, managing IT tickets, and ensuring timely resolution of user incidents while delivering excellent customer service.

Key Responsibilities

• Troubleshoot Windows, Office 365, hardware, and software issues.
• Install, configure, and maintain laptops, desktops, printers, and peripherals.
• Manage incidents and service requests using a ticketing system.
• Support Active Directory user administration, VPN connectivity, and basic networking.
• Escalate complex issues when required and ensure timely resolution.

Must-Have Skills

• 1-3+ years of IT/Desktop Support experience.
• Strong knowledge of Windows 10/11 and Microsoft Office 365.
• Experience troubleshooting hardware and software issues.
• Hands-on experience with ticketing systems (ServiceNow, Jira, or similar).
• Knowledge of Active Directory, VPN, printers, and basic networking.
• Strong customer service and communication skills.

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