IT Support

Titan Trend Solutions Sdn Bhd; Kuala Lumpur; On-site; MYR 33,000 - 67,000; Full time

Benefits offered by this job

Training

Bonus

Leave

On-site access

Job summary

Titan Trend Solutions Sdn Bhd in Cheras, Kuala Lumpur is hiring an IT Support professional to join a friendly team. You will respond to customer inquiries by phone, email, and chat, diagnose common technical issues, and guide users with clear, step-by-step solutions to keep downtime short.

You must be multilingual (English, Chinese, Bahasa Malaysia), have 1–3 years in IT support or a related role, and hold a Diploma or Degree in IT or a related field.

Qualifications

• Multilingual communication across English, Chinese and Bahasa Malaysia.
• 1–3 years in IT support or a related customer service role.
• Diploma or Degree in IT or a related field.
• Basic knowledge of hardware, software, and connectivity issues.
• Strong communication and patient, professional service.

Responsibilities

• Respond to customer inquiries and support requests promptly and professionally via phone, email, and chat.
• Diagnose and troubleshoot common technical issues, guiding customers with step-by-step instructions.
• Accurately log and document all support activities in the system.
• Escalate more complex issues to the relevant team and follow up until resolved.
• Consistently meet response-time and service-quality targets.
• Provide rotational weekend coverage to attend urgent requests.
• On-site work in Cheras, Sunway Velocity.
• Ad hoc duties assigned by the Company.

Skills

Multilingual support

IT support

Customer service

Communication

Education

Diploma or Degree in IT

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Titan Trend Solutions Sdn Bhd - Cheras, Kuala Lumpur

Kickstart your IT support career with a friendly team, hands-on customer experience, and clear room to grow. We're looking for a helpful, tech-savvy problem-solver who genuinely enjoys taking care of customers.

Key responsibilities

• Respond to customer inquiries and support requests promptly and professionally via phone, email, and chat.


• Diagnose and troubleshoot common technical issues, guiding customers with clear, step-by-step instructions within the required timescales.


• Handle and follow through on customer requests from start to resolution, keeping customers updated along the way.


• Provide rotational weekend coverage to attend to urgent customer requests on Sat/Sun & Public Holidays (rest day given in lieu).


• Accurately log and document all support activities in the system and in the prescribed format.


• Escalate more complex issues to the relevant team and follow up until resolved.


• Consistently meet response-time and service-quality targets.


• Any ad hoc duties assigned by the Company from time to time.

About you

• Proficient in English, Chinese, and Bahasa Malaysia (spoken & written) to support our diverse, multilingual customer base.


• 1-3 years of experience in IT support, technical support, or a customer service role.


• Fresh graduates with a relevant Diploma/Degree in IT or a related field are welcome to apply.


• Minimum Diploma or Degree is required (or equivalent practical experience).


• Basic technical knowledge to support and troubleshoot common hardware, software, and connectivity issues.


• Strong communication and customer-service skills - patient, clear, and professional.


• Willingness to work rotational shifts, including weekend coverage (Sat/Sun & Public Holidays).


• Able to work on-site in Cheras, Sunway Velocity.


• Well-organised and able to multitask in a fast-paced environment.


• 5-day work week (with rotational weekend coverage)


• Annual leave + paid Public Holidays


• Training programme provided


• Incentive & discretionary bonus for KPI achievers


• Convenient location at Sunway Velocity, Cheras - accessible by public transport