Onsite Support Engineer - IT

Synergy Staffing; Selangor; On-site; MYR 39,000 - 61,000; Full time

Benefits offered by this job

Annual Leave

Training Provided

Job summary

Jora Malaysia is seeking a skilled IT Support professional to handle daily incident tickets via ServiceNow and support global IT operations locally. The role requires hands-on experience with Windows, networks, and conferencing tools.

You will maintain inventory and CMDB, assist with hardware refresh cycles, and ensure documentation accuracy while providing timely user support across systems and platforms.

Qualifications

• Degree/Diploma in IT, Computer Science, or related field
• 1–3 years of hands-on IT support experience (excl. internship)
• Strong troubleshooting skills across systems/platforms
• Knowledge of network & infrastructure support
• Solid communication & documentation skills
• Able to work independently & prioritize tasks effectively

Responsibilities

• Support day to day IT support matters, handling Request/Incident tickets from ServiceNow
• Support Global IT team in local IT operation (Hand & Feet support)
• Maintain 5S in Workplace.

Skills

Troubleshooting

Communication

Documentation

Independent work

Task prioritization

Strong troubleshooting skills acrossIT

Education

Degree/Diploma in IT, Computer Science, or related field

Tools

Windows

iOS

Network troubleshooting

Video/Audio System

Video Conferencing (Logitech TEAMS ROOM, WEBEX)

MS Authenticator

MS Outlook

OneDrive

MS TEAMS

SharePoint

SAP Concur

Printer troubleshooting

Network switches

Router

Wireless Access Point

Alcatel/Cisco IP Phone systems

Technical certifications in networks and hardware

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Degree/Diploma in IT, Computer Science, or related field
• 1–3 years of hands-on IT support experience (excl. internship)
• Strong troubleshooting skills across systems/platforms
• Knowledge of network & infrastructure support
• Solid communication & documentation skills
• Able to work independently & prioritize tasks effectively

Preferred Technical Skill

• Support Windows, IOS
• Support basic network troubleshooting.
• Support basic Video/Audio System and Video Conferencing solution (Logitech TEAMS ROOM and WEBEX).
• Support basic mobile Application installation and troubleshooting tools supporting company such as MS Authenticator, MS Outlook, OneDrive, MS TEAMS, SharePoint, SAP Concur, etc.
• Support basic office printer troubleshooting and simple part replacement such as ink cartridge or any removeable components such as jammed paper, waste tank, etc…
• Support physical installation of Network switches, Router, Wireless Access Point, etc as part of the hardware refresh cycle.
• Support basic troubleshooting of Alcatel phone system and Cisco IP Phone system.
• Good to have technical certification in networks and hardware support

Administrative Task expected from this role

• Maintain proper inventory checklist matching with CMDB.
• Monitor the Support Queue in ServiceNow to ensure tickets are dealt with promptly.
• Direct complex tickets to appropriate support group and maintain ownership until issue resolve.
• Maintain 5S in Workplace.

Requirement

• Degree/Diploma in IT, Computer Science, or related field
• 1–3 years of hands-on IT support experience (excl. internship)
• Strong troubleshooting skills across systems/platforms
• Knowledge of network & infrastructure support
• Solid communication & documentation skills
• Able to work independently & prioritize tasks effectively

Preferred Technical Skill

• Support Windows, IOS
• Support basic network troubleshooting.
• Support basic Video/Audio System and Video Conferencing solution (Logitech TEAMS ROOM and WEBEX).
• Support basic mobile Application installation and troubleshooting tools supporting company such as MS Authenticator, MS Outlook, OneDrive, MS TEAMS, SharePoint, SAP Concur, etc.
• Support basic office printer troubleshooting and simple part replacement such as ink cartridge or any removeable components such as jammed paper, waste tank, etc…
• Support physical installation of Network switches, Router, Wireless Access Point, etc as part of the hardware refresh cycle.
• Support basic troubleshooting of Alcatel phone system and Cisco IP Phone system.
• Good to have technical certification in networks and hardware support

Administrative Task expected from this role

• Maintain proper inventory checklist matching with CMDB.
• Monitor the Support Queue in ServiceNow to ensure tickets are dealt with promptly.
• Direct complex tickets to appropriate support group and maintain ownership until issue resolve.
• Maintain 5S in Workplace.

Responsibility

Support day to day IT support matters, handling Request/Incident tickets from ServiceNow platform, Support Global IT team in local IT operation (Hand & Feet support)

Benefits

• Annual Leave
• Training Provided