IT Specialist

Efinix Technology (M) Sdn. Bhd.; Bayan Lepas; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off and holidays

Professional development and cert. Re-

Collaborative environment

Job summary

Jora Malaysia is seeking a motivated IT Specialist to support day-to-day technology needs, including desktop support, systems administration, and network maintenance. The ideal candidate has a solid foundation in IT support and infrastructure, with 3+ years of experience; FPGA/semiconductor exposure is a strong plus as this role will assist engineering teams using specialized design tools.

We offer a collaborative, technically engaged environment with benefits including paid time off,

Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field.
• Minimum of 3 years of professional IT or technical support experience.
• Working knowledge of Windows and/or Mac OS environments.
• Basic networking concepts (TCP/IP, DNS, DHCP, VPN).
• Experience with Active Directory, Microsoft 365 or similar tools.
• Strong troubleshooting and customer-service oriented mindset.

Responsibilities

• Provide Tier 1/2 technical support for end users, troubleshooting hardware and software issues.
• Set up and maintain desktops, laptops, printers, and mobile devices.
• Administer user accounts and access in Active Directory / Microsoft 365.
• Support and maintain local network infrastructure and basic firewall config.
• Assist onboarding/offboarding, hardware provisioning, and account setup.
• Monitor system performance and help manage servers, backups, and basic virtualization.
• Support software installations, updates, licenses, and engineering tools where applicable.
• Maintain documentation of IT assets and support tickets.
• Escalate complex issues to senior engineers or vendors when needed.
• Assist with basic IT security practices, patches, endpoint protection, and access reviews.
• Support conference rooms, A/V equipment, and general office tech.
• Provide virtual support to other APAC regions as needed.

Skills

Windows environments

Mac OS environments

Active Directory

Microsoft 365

Networking basics

Troubleshooting

Customer service mindset

Education

Associate's or Bachelor's degree in IT/CS

Tools

Jira Service Management

ServiceNow

Zendesk

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are seeking a motivated IT Specialist to support the day-to-day technology needs of our organization, including desktop support, systems administration, and network maintenance. The ideal candidate has a solid foundation in IT support and infrastructure, with experience in the FPGA or semiconductor industry considered a strong plus, as this role will occasionally support engineering teams whose workflows involve specialized design tools and lab equipment.

Key Responsibilities

• Provide Tier 1/2 technical support for end users, including troubleshooting hardware, software, and connectivity issues
• Set up, configure, and maintain desktops, laptops, printers, and mobile devices
• Administer user accounts, permissions, and access in Active Directory / Microsoft 365 (or equivalent)
• Support and maintain local network infrastructure, including switches, wireless access points, and basic firewall configuration
• Assist with onboarding and offboarding processes, including hardware provisioning and account setup
• Monitor system performance and help maintain servers, backups, and basic virtualization environments
• Support software installations, updates, and license management, including engineering or design tools where applicable
• Maintain accurate documentation of IT assets, configurations, and support tickets
• Escalate complex issues to senior engineers or vendors as needed
• Assist with basic IT security practices, including patching, endpoint protection, and access reviews
• Support conference rooms, A/V equipment, and general office technology
• May need to provide virtual support to other APAC regions and offices

Required Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience)
• Minimum of 3 years of professional experience in information technology or technical support
• Working knowledge of Windows and/or Mac OS environments
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
• Experience with Active Directory, Microsoft 365, or similar user/account management tools
• Strong troubleshooting and problem-solving skills
• Good communication skills and a customer-service mindset when working with end users
• Ability to prioritize and manage multiple support requests in a fast-paced environment

Preferred Qualifications

• Experience providing IT support within the FPGA, ASIC, or broader semiconductor industry
• Exposure to lab or manufacturing environments and their unique IT/equipment needs
• Basic scripting knowledge (PowerShell, Python, or Bash)
• Relevant certifications (e.g., CompTIA A+, Network+, or similar)
• Experience with ticketing systems (e.g., Jira Service Management, ServiceNow, Zendesk)

What We Offer

• 401(k) with company match
• Paid time off and holidays
• Professional development and certification reimbursement
• Collaborative, technically engaged work environment