Technical Specialist/Sr Technical Specialist

Pentech Solution; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Jora Malaysia is seeking Technical Specialists or Sr Technical Specialists focusing on Network or Infrastructure. Roles involve troubleshooting, ticket handling, system maintenance and 24/7 support.

Travel to client sites may be required, with mentorship of junior staff and ongoing process improvements. The ideal candidate has 6+ years in troubleshooting virtualization, storage and server technologies, with hands-on experience in VMware, Veeam/Commvault and firewall platforms such as Fortinet

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• Minimum 6 years in troubleshooting virtualization, storage and server tech.
• Hands-on with VMware/Hyper-V, backup software, Windows Server.
• Experience with enterprise networking, firewall and switching.
• Certifications in Fortinet, CCNA or similar are highly beneficial.

Responsibilities

• Troubleshoot and resolve technical issues reported by customers.
• Handle tickets, perform routine checks and maintenance.
• Diagnose escalated issues to minimise downtime for customers.
• Maintain documentation, reports, SOPs and findings.
• Coordinate with customers and providers for service restoration.
• Support a 24/7 operational environment and on-site travel as needed.
• Mentor technical staff and share guidance.
• Identify recurring issues and suggest improvements.

Skills

Network infrastructure

Firewall management

Switching & wireless

Troubleshooting expertise

Documentation skills

Customer liaison

24/7 support readiness

Team mentoring

Education

Bachelor's degree in CS/IT

Tools

Palo Alto

Fortinet FortiGate/ FortiManager/ FortiAnalyzer

Check Point

Sophos

WatchGuard

SonicWall

Cisco/Aruba/HPE switches

Ruckus/Cisco/Wifi platforms

LogicMonitor/PRTG

VMware/Hyper-V

Veeam/Commvault

Windows Server

HCI (Sangfor/Nutanix)

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Technical Specialist/Sr Technical Specialist

We are seeking Technical Specialists or Senior Technical Specialists with specialisation in Network or/and Infrastructure. There are a number of positions available.

Key responsibilities

Perform troubleshooting and resolution of technical issues reported by customers.

Perform ticket handling, routine checks and maintenance for customer environments.

Diagnose and resolve escalated technical issues in a timely manner, minimising downtime for customers.

Maintain accurate technical documentation, troubleshooting records, PM reports, SOPs and technical findings.

Liaise with customers, internal stakeholders and relevant service providers to coordinate troubleshooting, escalation and service restoration.

Support a 24/7 operational environment.

Support monitoring activities, shift rotation or standby support where applicable based on the assigned role and operational requirements.

Travel to the customer's site when necessary.

Mentor and provide technical guidance to technical staff.

Identify recurring issues and recommend improvements to systems, processes, or documentation.

About you

Good time management, punctuality, positive attitude, high-quality self-management with minimum supervision.

Skilled in multi-tasking, able to prioritise tasks including the ability to be flexible and adapt to changes quickly.

Able to work independently and as part of a team.

Strong learning capacity with a passion for learning.

Willingness to support a 24/7 operational environment, including shift or standby support where applicable based on the assigned role and operational requirements.

Able to relay technical information to users/audience with varying skill levels.

Candidates should meet the requirements relevant to the specialisation below.

Candidates are not required to meet both specialisations.

• Ability to support and maintain customer network environments, including firewall, switching and wireless infrastructure.
• Relevant working experience in IT networking or related field. The appropriate job level (Technical Specialist / Sr Technical Specialist) will be determined based on the candidate’s relevant experience and technical competency.
• Possess technical hands-on experience in troubleshooting enterprise firewall products such as Palo Alto, Fortinet (FortiGate, FortiManager and/or FortiAnalyzer), Check Point, Sophos, WatchGuard and SonicWall.
• Possess technical hands-on experience in managing/troubleshooting enterprise-grade switching platforms such as Cisco, Aruba, HPE, Ruijie, Huawei, Arista and H3C.
• Possess technical hands-on experience with enterprise wireless access point platforms such as Ruckus, Cisco, Aruba, Ruijie and H3C.
• Experience with network monitoring and management tools (e.g., LogicMonitor, PRTG).
• Solid understanding of TCP/IP, DNS, DHCP, VLAN, VPN, routing/switching, wireless networking, firewall rules, ACLs and NAT.
• Possess relevant industry certifications such as Fortinet NSE4 or above, CCNA or above, Aruba-related certifications, or other relevant product certifications.
• Candidate with a bachelor’s degree in the related field.
• Minimum 6 years of experience in troubleshooting technologies such as VMware ESXi, Hyper-V, HCI, 3-tier and Backup.
• Possess proven technical hands-on experience in virtualization (VMware/Hyper-V), backup software such as Veeam and Commvault, and Windows Server support.
• Able to support and maintain Hyper-Converged Infrastructure (HCI), including Sangfor and Nutanix.
• Possess knowledge in storage solutions, preferably Pure Storage.
• Knowledge in CentOS, RedHat and Linux is preferred.
• Experience in Cloud (AWS, Wasabi, Oracle) will be a plus.
• Relevant certifications (e.g., vendor certifications in HCI, Sangfor, Linux, or Microsoft Windows Server) are highly beneficial.
• A degree or diploma in Computer Science, Information Technology, or a related field, or equivalent professional experience, is preferred.
• Have solid professional experience, especially hands-on ability, with the ability to independently solve server and system failures.