Technical Support Executive

Uplod Sdn Bhd; Kuala Lumpur; Hybrid; MYR 40,000 - 54,000; Full time

Benefits offered by this job

Hybrid working arrangement

Medical Insurance

Medical and Hospitalisation Leave

EPF

SOCSO

EIS

Annual Leave

Job summary

Jora Malaysia is seeking an IT Support professional to handle day-to-day IT support, operations, and asset management in Kuala Lumpur. The role requires at least one year of experience and familiarity with hardware, networking, and documentation.

You will maintain IT assets, assist with data ingestion to NAS and cloud platforms, coordinate with the Operations team, and support device movement and verification. Mandarin proficiency is a plus.

Qualifications

• Minimum 1 year of experience in IT Support, IT Operations or a related role.
• Experience in IT asset and inventory management is required.
• Basic knowledge of computer hardware, peripherals and networking.
• Able to perform basic network troubleshooting and understand network diagrams.
• Good organizational skills and able to manage physical IT assets and documentation.
• Able to communicate effectively in English; Mandarin speaking ability will be an advantage.
• Experience with NAS, data ingestion, large data transfers or cloud upload platforms will be an advantage.
• Experience using Lark will be an advantage.
• Willing to learn new systems, devices and technical workflows.

Responsibilities

• Provide day-to-day IT support and basic troubleshooting for laptops, peripherals and network connectivity.
• Manage IT assets and inventory, including labeling, tracking, documentation and proper organization of equipment.
• Manage operational IT peripherals such as USB docking stations, SD cards, storage devices and related accessories.
• Support HOMIE and other project device movement, tracking and status updates with the Operations team.
• Handle data ingestion and uploading from project devices to NAS/file servers and cloud platforms.
• Ensure proper data transfer, verification and retention according to instructions from the Technical Operations Lead.
• Assist vendors with installation, maintenance and technical work when required.
• Perform basic network troubleshooting and understand basic network/infrastructure diagrams.
• Maintain proper IT documentation and provide regular progress updates.

Skills

IT support

Networking basics

Documentation

English

Mandarin advantage

Asset management

Tools

Lark

NAS

Cloud upload platforms

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Minimum 1 year of experience in IT Support, IT Operations or a related role.

Experience in IT asset and inventory management is required.

Basic knowledge of computer hardware, peripherals and networking.

Able to perform basic network troubleshooting and understand network diagrams.

Good organizational skills and able to manage physical IT assets and documentation.

Able to communicate effectively in English and Mandarin speaking ability will be an advantage.

Experience with NAS, data ingestion, large data transfers or cloud upload platforms will be an advantage.

Experience using Lark will be an advantage.

Willing to learn new systems, devices and technical workflows.

Requirement

• Minimum 1 year of experience in IT Support, IT Operations or a related role.

• Experience in IT asset and inventory management is required.

• Basic knowledge of computer hardware, peripherals and networking.

• Able to perform basic network troubleshooting and understand network diagrams.

• Good organizational skills and able to manage physical IT assets and documentation.

• Able to communicate effectively in English and Mandarin speaking ability will be an advantage.

• Experience with NAS, data ingestion, large data transfers or cloud upload platforms will be an advantage.

• Experience using Lark will be an advantage.

• Willing to learn new systems, devices and technical how

Responsibility

• Provide day-to-day IT support and basic troubleshooting for laptops, peripherals and network connectivity.

• Manage IT assets and inventory, including labelling, tracking, documentation and proper organization of equipment.

• Manage operational IT peripherals such as USB docking stations, SD cards, storage devices and related accessories.

• Support HOMIE and other project device movement, tracking and status updates with the Operations team.

• Handle data ingestion and uploading from project devices to NAS/file servers and cloud platforms.

• Ensure proper data transfer, verification and retention according to instructions from the Technical Operations Lead.

• Assist vendors with installation, maintenance and technical work when required.

• Perform basic network troubleshooting and understand basic network/infrastructure diagrams.

• Maintain proper IT documentation and provide regular progress updates.

Benefits

• Hybrid working arrangement
• Career growth and development opportunities
• Medical Insurance
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Annual Leave