IT Site Support Analyst I: Desktop, Network & Server

Advanced Energy; Penang; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Medical cover

Paid time off

Maternity/Paternity leave

Scholarship program

Job summary

Advanced Energy in Penang, Malaysia, is seeking an IT generalist to provide L2/L3 support for end-user computing, servers, and network infrastructure. You will handle hardware, software, and network issues, assist with deployments, and coordinate IT projects in a manufacturing environment.

The role emphasizes problem-solving, customer focus, and collaboration with vendors and internal teams. Diploma or Bachelor in IT is preferred, with at least two years of related experience.

Qualifications

• Proficient in English (oral and written communication).
• Minimum 2 years of LAN, Network, Servers and PC experiences.
• Strong analytical trouble-shooting skills and problem-solving abilities.
• Experience with IT service management systems.

Responsibilities

• Receives, responds, troubleshoots, and corrects IT related technical problems from internal customers.
• Log, track PC problems, incidents, service requests, etc. and resolve promptly.
• Install, update and configure software; install and configure computers.
• Escalate complex issues to appropriate support teams when necessary.
• Coordinate IT projects, office expansions, relocations, and technology refresh initiatives.

Skills

English proficiency

LAN & network experience

Server & PC troubleshooting

Analytical thinking

Customer service

Project coordination

Education

Diploma or Bachelor in IT

Tools

ServiceNow

Dell/VXRail/Nutanix

Cisco switches

Job description

Advanced Energy in Penang, Malaysia, is seeking an IT generalist to provide L2/L3 support for end-user computing, servers, and network infrastructure. You will handle hardware, software, and network issues, assist with deployments, and coordinate IT projects in a manufacturing environment.

The role emphasizes problem-solving, customer focus, and collaboration with vendors and internal teams. Diploma or Bachelor in IT is preferred, with at least two years of related experience.