Desktop Support Engineer — End-User IT Care

TP; George Town; On-site; MYR 36,000 - 54,000; Full time

Job summary

TP in Malaysia is seeking a technically skilled IT professional to provide end-user support and maintain desktop infrastructure. You will troubleshoot hardware and software, manage user access, and ensure smooth operation of IT systems to support business operations.

Responsibilities include providing technical support for desktops, laptops, printers, OS installation, network troubleshooting, onboarding/offboarding, documentation, and collaboration with IT teams and vendors to resolve issues.

Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience)
• Minimum 2–3 years of experience in desktop support, IT helpdesk, or technical support roles
• Strong knowledge of Windows operating systems, Microsoft Office applications, and hardware troubleshooting
• Experience with user account management, Active Directory, and IT support tools is an advantage
• Basic understanding of networking concepts, including TCP/IP, DNS, VPN, and LAN/Wi-Fi troubleshooting
• Strong analytical and problem-solving skills with attention to detail
• Good communication skills with the ability to support users with different technical backgrounds
• Ability to manage multiple tasks and prioritise issues based on urgency and business impact
• Customer-focused mindset with strong ownership and follow-through
• Ability to work independently and as part of a team

Responsibilities

• Provide technical support and troubleshooting assistance for desktops, laptops, printers, and other IT peripherals
• Install, configure, and maintain operating systems, software applications, and hardware devices
• Diagnose and resolve hardware, software, network, and system-related issues in a timely manner
• Perform user account setup, access management, and system configuration based on business requirements
• Support IT onboarding and offboarding activities, including device setup, deployment, and recovery
• Monitor and maintain desktop systems to ensure optimal performance, security, and reliability
• Assist with software installation, updates, patches, and system upgrades
• Troubleshoot basic network connectivity issues, including LAN, Wi-Fi, and VPN-related problems
• Maintain accurate documentation of incidents, resolutions, IT assets, and technical procedures
• Collaborate with internal IT teams and external vendors to resolve complex technical issues
• Provide guidance and technical support to end users to improve overall IT experience

Skills

Desktop support

IT helpdesk

Technical support

Windows OS

Microsoft Office

Active Directory

Networking basics

TCP/IP

DNS

VPN

LAN/Wi-Fi

Analytical skills

Communication

Teamwork

Customer focus

Multitasking

Education

Diploma or Bachelor's in IT/CS

Tools

Remote access tools

Job description

TP in Malaysia is seeking a technically skilled IT professional to provide end-user support and maintain desktop infrastructure. You will troubleshoot hardware and software, manage user access, and ensure smooth operation of IT systems to support business operations.

Responsibilities include providing technical support for desktops, laptops, printers, OS installation, network troubleshooting, onboarding/offboarding, documentation, and collaboration with IT teams and vendors to resolve issues.