Senior IT End-User Support Engineer

Altera; Penang; On-site; MYR 42,000 - 70,000; Full time

Job summary

Altera is seeking an IT End User Support Engineer to join our Penang team. You will provide advanced technical support, resolve complex issues, and mentor teammates to maintain secure and high‑performing end‑user systems.

You will handle hardware/software/network support, AD, Office 365, VPN, printers, and conference room AV setups, while contributing to IT projects and documenting solutions for our knowledge base. This is an on-site role in Malaysia.

Qualifications

• Bachelor’s degree in IT or related field (or equivalent).
• 3+ years in IT support or help desk roles.
• Strong knowledge of Windows and/or macOS environments.
• Experience with Active Directory, Office 365, and endpoint management tools.
• Networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Proven ability to troubleshoot complex technical issues.
• Excellent communication and customer service skills.

Responsibilities

• Provide Tier 2/3 support for hardware, software, and network issues.
• Troubleshoot escalated issues quickly to keep systems running.
• Set up and maintain laptops, mobile devices, and peripherals.
• Support Active Directory, email, and VPN access.
• Handle printer troubleshooting and fixes.
• Assist with conference room AV setups (Crestron, Logitech, etc.).
• Contribute to IT projects like upgrades, migrations, and deployments.
• Troubleshoot login, Wi‑Fi, and application issues.
• Document solutions for knowledge base / SOP.
• Collaborate with other teams to improve IT support and user experience.

Skills

Customer service

Communication

Problem solving

Time management

Education

Bachelor’s Degree in Information Technology, Computer Science, or related field

Tools

Active Directory

Office 365

Endpoint management tools

Service-Now

Azure

Microsoft Intune

Job description

Altera is seeking an IT End User Support Engineer to join our Penang team. You will provide advanced technical support, resolve complex issues, and mentor teammates to maintain secure and high‑performing end‑user systems.

You will handle hardware/software/network support, AD, Office 365, VPN, printers, and conference room AV setups, while contributing to IT projects and documenting solutions for our knowledge base. This is an on-site role in Malaysia.