Onsite Technical Support & Networking Specialist

SNS Network

Bayan Lepas

On-site

MYR 36,000 - 58,000

Full time

3 days ago

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Benefits offered by this job

ESOS

Overtime Pay

KPI Rewards

Annual Leave

Medical Leave

Job summary

SNS Network seeks a dedicated IT Support Engineer to join our Bayan Lepas team in Penang. You will provide on-site client support, diagnose hardware and software issues, and configure networking gear to meet client needs.

The role requires travel to customer sites nationwide and the ability to work with minimal supervision. Applicants should hold a Diploma or Bachelor’s in Computer/IT, be fluent in English and Bahasa Malaysia, and have at least 1 year of related experience.

Qualifications

Requires Diploma or Bachelor’s in Computer/IT or related field.
Proficient in English and Bahasa Malaysia.
At least 1 year of relevant work experience.
Ability to work independently with minimal supervision.
Willing to travel to customer sites nationwide.

Responsibilities

Provide client support and technical issue resolution on products and services.
Diagnose, troubleshoot hardware and software issues and repair devices.
Identify and correct operational issues in clients’ computer systems.
Understand customer requirements and provide proposals accordingly.
Perform hands-on configuration of networking equipment (APs, switches, firewall).
Perform onsite service at clients’ locations as required.
Obtain technical certifications assigned by Head of Department or Management.
Arrange and follow up warranty procedures for each case.
Perform ad-hoc tasks as assigned.