IT Site Support Engineer — L2/L3 Server & Network

Advanced Energy

Seberang Perai

On-site

MYR 60,000 - 90,000

Full time

4 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Medical - health care plan, dental, &视

Disability and life insurance

Executive Health Screening

Generous paid time off (15 days + 19 H

Maternity leave (98 days) & paternity

AE Child-Of-Employee Scholarship

Job summary

Advanced Energy provides IT support across hardware, software, network and server domains for internal users at AE Manufacturing Site in Malaysia. The role covers end-user computing devices, printers, mobile devices, wifi access and other peripherals, as well as L2/L3 server and network infrastructure support to ensure reliability, security, and availability.

Qualified candidates will have 2+ years of LAN/Network/Server experience, strong troubleshooting skills and ITIL certification.

Qualifications

Diploma or Bachelor Degree in IT related field.
Minimum 2 years of LAN, Network, Servers and PC experiences.
Proficient in English (oral and written).
Experience with Service Desk Tool such as Service Now.
Knowledge of Microsoft Windows OS, Active Directory, DHCP, printers, WLAN.

Responsibilities

Receives, responds, troubleshoots, and corrects IT related technical problems from internal customers.
Log, track PC problems, incidents, service requests, etc. and resolve them promptly.
Works on software installation, update and configuration.
Installation, configuration, and deployment of computers.
Escalate complex issues to appropriate support teams when necessary.
Communicate status updates and resolutions clearly to users.
Manage IT asset inventory, lifecycle tracking and asset audits.
Maintain accurate asset records and documentation.
Handle IT hardware procurement and warranty services.
Support IT infrastructure including design, network connectivity, WiFi APs, printers and AV equipment.
Create and maintain technical documentation and knowledgebase articles.
Assist with training for new hires and internal customers.
Work with managers on priorities and troubleshoot advanced problems.
Adhere to quality, safety, and compliance policies.
Coordinate with IT vendors and Purchasing Team.
Assist users with IT support and manufacturing system applications including IoT/ PLCs.
Evaluate and recommend hardware and software solutions to improve IT performance.