IT Operations Lead – POS, Networking & APAC

Aha Corporation; Sepang; On-site; MYR 42,000 - 60,000; Full time

Benefits offered by this job

Cell phone reimbursement

Promotion opportunities

Job summary

Aha Corporation in Malaysia is seeking an IT support professional to provide on-site help for F&B outlets and airport lounges, ensuring POS systems, payment terminals, PCs, printers, and Wi‑Fi run reliably.

You will troubleshoot critical incidents, manage IT tickets with SLA tracking, support Oracle Simphony POS, peripherals, ERP, and reporting integrations, and collaborate with regional teams across Asia Pacific.

Qualifications

• 3+ years of IT support and operations experience (retail/F&B/hospitality preferred).
• Experience supporting POS, Finance, Microsoft 365, and Power Platform.
• Strong hands-on network and end-user support skills.

Responsibilities

• Provide on-site IT support and escalation for F&B outlets and airport lounges.
• Ensure reliable operation of POS, payment terminals, PCs, printers, Wi‑Fi, and network connectivity.
• Manage IT tickets, SLA performance, and root-cause analysis.
• Support POS systems like Oracle Simphony, including setup and troubleshooting.
• Support peripherals and inventory, ERP, and lounge management systems.
• Assist integrations with payment gateways, e-wallets, and reporting.

Skills

IT support

Network support

End-user support

Vendor coordination

Tools

Oracle Simphony

Microsoft 365

Power Platform

Job description

Aha Corporation in Malaysia is seeking an IT support professional to provide on-site help for F&B outlets and airport lounges, ensuring POS systems, payment terminals, PCs, printers, and Wi‑Fi run reliably.

You will troubleshoot critical incidents, manage IT tickets with SLA tracking, support Oracle Simphony POS, peripherals, ERP, and reporting integrations, and collaborate with regional teams across Asia Pacific.