IT Operations Lead – Store & Enterprise Systems

HTFU RESTAURANT SDN BHD; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

HTFU RESTAURANT SDN BHD is seeking an IT Infrastructure & Operations Support professional in Malaysia. The role focuses on end-to-end IT ecosystems for stores and head office, with hands-on responsibilities for POS terminals, network devices and cloud environments.

Occasional travel to stores is required to ensure minimal downtime and seamless operations. The ideal candidate has a Bachelor’s degree in IT/CS or related field with 3–5 years’ experience in infrastructure, systems administration or

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, or a related technical field.
• Minimum 3 to 5 years of working experience in IT infrastructure, systems administration, or operations support.
• Practical knowledge of networking (routing/switching), server maintenance, backup solutions, and cloud environments.
• Strong problem-solving abilities, independent time management, and clear communication for cross-functional support.
• Hands-on, responsive and able to travel to stores when remote troubleshooting is insufficient.

Responsibilities

• Support and maintain the organisation’s end-to-end IT ecosystem, with primary focus on business-critical store and operational systems.
• Provide first-line and second-line IT support for stores and head office to ensure minimal disruption to daily operations.
• Configure, troubleshoot and maintain IT hardware including POS terminals, PCs/CPUs, receipt and kitchen printers, tablets/iPads, routers, switches, Wi-Fi access points/extenders, network devices and related peripherals.
• Support and maintain POS-related systems and peripherals, including POS replacement/setup, printer routing, terminal connectivity and device configuration.
• Support menu synchronisation, menu master maintenance, SKU/item activation or deactivation, menu publishing and refreshes across relevant operational platforms.
• Coordinate with external software vendors, hardware vendors, ISPs and specialist consultants, including issue escalation, follow-up and validation of solutions.
• Establish and maintain a preventive maintenance programme for critical store IT equipment to reduce recurring failures and unplanned downtime.
• Identify recurring technical issues and recommend root-cause solutions and standardisation, rather than relying solely on repeated temporary fixes.
• Work closely with Operations, Finance, Commercial, Marketing and external partners to ensure technology supports business and operational requirements.

Skills

Networking routing/switching

Server maintenance

Backup solutions

Cloud environments

Troubleshooting

Cross-functional communication

Travel to stores

Education

Bachelor's Degree in IT / Computer Science or related field

Tools

Windows Server

virtualization

Job description

HTFU RESTAURANT SDN BHD is seeking an IT Infrastructure & Operations Support professional in Malaysia. The role focuses on end-to-end IT ecosystems for stores and head office, with hands-on responsibilities for POS terminals, network devices and cloud environments.

Occasional travel to stores is required to ensure minimal downtime and seamless operations. The ideal candidate has a Bachelor’s degree in IT/CS or related field with 3–5 years’ experience in infrastructure, systems administration or