IT Support Technician - POS & Network Solutions

My Hero Hypermarket Sdn Bhd; Kuala Lumpur; On-site; MYR 40,000 - 54,000; Full time

Job summary

My Hero Hypermarket Sdn Bhd is seeking a proactive IT Support to maintain, set up, and troubleshoot our IT systems across headquarters and store outlets in Kuala Lumpur. You will ensure smooth day-to-day operations by providing timely support for hardware, software, networking, and POS systems to minimize downtime.

Responsibilities include hardware setup for new outlets, LAN/Wi‑Fi networking support, and regular software updates.

Qualifications

• Diploma in IT or equivalent.
• 1–3 years in IT support is an added advantage.
• Familiar with Microsoft Office, Google Suites and PDF editing.
• Strong technical background with analytical and problem solving skills.
• Good communication, discretion and ability to work under pressure.

Responsibilities

• Install, configure and troubleshoot operating systems, drivers and peripherals.
• Set up POS hardware and operating systems for new outlets.
• Maintain and support LAN, Wi‑Fi and networking equipment.
• Respond to HQ/outlet requests for POS and network issues promptly.
• Install and update company software and network systems.

Skills

Communication skills

Problem solving

Discretion

Analytical skills

Education

Diploma in IT

Tools

Microsoft Office

Google Suites

PDF editing

Job description

My Hero Hypermarket Sdn Bhd is seeking a proactive IT Support to maintain, set up, and troubleshoot our IT systems across headquarters and store outlets in Kuala Lumpur. You will ensure smooth day-to-day operations by providing timely support for hardware, software, networking, and POS systems to minimize downtime.

Responsibilities include hardware setup for new outlets, LAN/Wi‑Fi networking support, and regular software updates.