IT Operations Analyst: Hybrid Cloud & Automation Lead

Flex; Kulai; On-site; MYR 52,000 - 80,000; Full time

Job summary

Flex is seeking an Analyst, IT Operations to join our team in Malaysia. The role focuses on ensuring IT services, systems, and infrastructure meet business needs, with proactive monitoring and incident response in a Hybrid Cloud environment.

You will engage in patch management, disaster recovery planning, and automation of IT Ops tasks. The position requires collaboration across teams to maintain service quality and reliability.

Qualifications

• Bachelor's degree or equivalent experience and training.
• Ideally 3–5 years of related experience.
• Demonstrates knowledge of multiple functional technologies/processes and interdependencies.

Responsibilities

• Prepare Standard Operating procedures for day-to-day maintenance of applications and underlying systems.
• Proactive monitoring of enterprise systems to meet dynamic business requirements.
• Ensure backup and retention policies minimize data loss.
• Establish clear communication channels with customers, peers and cross-functional teams.
• Propose system enhancements to improve performance and reliability.
• Adhere to budgets, schedules, and performance requirements.
• Ensure business applications are performing, scalable, usable, and available with defined SLAs.
• Research, design, code, and test new systems and enhancements aligned with IT projects.

Skills

Project Management

Collaboration skills

Learning agility

Problem solving

Teamwork

Education

Bachelor's degree or equivalent experience

Job description

Flex is seeking an Analyst, IT Operations to join our team in Malaysia. The role focuses on ensuring IT services, systems, and infrastructure meet business needs, with proactive monitoring and incident response in a Hybrid Cloud environment.

You will engage in patch management, disaster recovery planning, and automation of IT Ops tasks. The position requires collaboration across teams to maintain service quality and reliability.