Analyst, IT Operations

Flextronics - The Flex Company; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Flextronics - The Flex Company in Johor, Malaysia seeks an Analyst, IT Operations to ensure IT services and infrastructure meet business needs. You will monitor Hybrid Cloud IT infrastructure, respond to incidents, and participate in patch management, BCP, and DR testing.

The role involves automating IT operations and collaborating across teams to maintain service levels. The ideal candidate has 3–5 years of related IT experience, a bachelor’s degree or equivalent, and strong project management

Qualifications

• Bachelor’s degree or equivalent experience and training.
• Typically 3–5 years of related IT operations experience.
• Knowledge of multiple technologies and interdependencies at the site.
• Project management, collaboration, and problem-solving skills.

Responsibilities

• Prepare standard operating procedures for day-to-day maintenance.
• Proactively monitor enterprise systems for capacity and performance.
• Participate in patch management, BCP, and DR planning/testing.
• Automate manual IT operations where possible.
• Define SLAs, conduct system tests, and track performance metrics.
• Coordinate with cross-functional teams to gather requirements.
• Troubleshoot system problems and communicate resolutions.

Skills

Project Management

Collaboration

Operations support

Automation scripting

Education

Bachelor’s degree or equivalent

Tools

Incident tracking system

Hybrid Cloud platforms

Backup & recovery tooling

Job description

## Analyst, IT OperationsApply: Malaysia, Johor: Full time: Posted Today: WD228449Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.## Job Summary**Summary:**The “**Analyst, IT Operations**” will be based in **.......**, reporting to ......In this role, you will be In-charge of performing operational processes and procedures to ensure all IT services, systems, and infrastructure meet business needs.Day-to-day operational hold up and service delivery of the Hybrid Cloud IT infrastructure by monitoring and acknowledging to IT Infrastructure incidents through the incident tracking system. Proactively monitor systems for availability, capacity, and performance. Participate in the Patch management process, IT Business Continuity and Disaster recovery planning and testing. Computer programming to automate manual IT Ops wherever applicable.**Responsibilities:*** Prepare Standard Operating procedures for the day-to-day maintenance of the applications and underlying systems.* Proactive monitoring of enterprise systems to ensure they are adequately sized to meet the dynamic requirements from the business solutions.* Ensure proper backup and retention polices are in place to ensure minimum data loss to the business in case of failures.* Establish clear communication channels and ensure proper feedback mechanisms are in place with customers, peers and cross functional teams.* Propose system enhancements (software and hardware updates) that will improve the performance and reliability of the system.* Stablish and assure adherence to budgets, schedules, work plans and performance requirements.* Ensure that business application(s) are performing, scalable, usable, and available by defining help and monitoring processes, defining, and driving SLAs (Service Level Agreement), conducting system tests.* Research, design, code, and test new systems and system enhancements in line with the deliverables of the IT projects.* Install, configure, administer, and maintain business application systems and associated hardware, in accordance with technical specifications to ensure systems function reliably.* Working with various team to effectively gather their requirements and allow you to prepare detailed program specifications and then coordinate system implementation.* Communicate with system users, vendor hold up and investigate, trouble-shoot, and resolve system problems so that user problems are resolved quickly and satisfactorily.* Perform and track change management and publish performance metrics. of these teams.* Ensure the integrity and security of enterprise data on systems across Hybrid Cloud environments in accordance with business needs and industry best-practices regarding privacy, security and regulatory compliance.**Qualifications:*** Typically requires a Bachelor’s degree or equivalent experience and training.* Ideally requires a minimum of 3-5 years of related experience.* Demonstrates knowledge of multiple functional technologies/ processes, industries or functions and understanding of interdependencies of such processes at the site.* Project Management* Collaboration skills and passion for technical challenges and operations support.* Different IT Analyst position may require different knowledge of application, skillset, or tool. Having ability to learn and adopt with fast execution, solve problem through applying best-in-class tools and methodology, and ability to drive and work as a team for success should be considered as general requirement.