CLOUD & INFRASTRUCTURE OPERATIONS ANALYST

All jobs; Putrajaya; Hybrid; MYR 40,000 - 60,000; Full time

Benefits offered by this job

Supportive team environment

Flexible working arrangements

Opportunities for career development

Job summary

A global tech service provider is seeking a Cloud & Digital Workplace Analyst in Putrajaya, Malaysia. You will provide first-line support for Azure and virtual servers, monitor system health, and perform basic troubleshooting. The role is ideal for someone eager to learn in a supportive environment with opportunities for professional growth. Relevant IT certifications are a plus. The company promotes a hybrid working model for better work-life balance and career development.

Qualifications

• 0–2 years of experience in IT support or infrastructure roles.
• Basic knowledge of Windows Server, Azure portal, and Active Directory.
• Willingness to learn scripting and automation (PowerShell/Azure CLI).

Responsibilities

• Provide first-line support for virtual servers and Microsoft Azure environments.
• Monitor server environment health and perform basic troubleshooting of server and Azure issues.
• Handle common service requests, escalate complex issues, and provide accurate documentation.

Skills

Customer service

Basic troubleshooting

Monitoring systems

Proactive learning

Education

Relevant IT certifications (CompTIA, AZ-900, etc.)

Tools

Azure Monitor

LogicMonitor

ITSM tools

Job description

The Role

As a Cloud & Digital Workplace Analyst, you will provide first‑line support for virtual servers and Microsoft Azure environments. You will be responsible for performing daily operational tasks, monitoring systems, handling basic service requests, and performing routine changes across both cloud and on‑prem infrastructure. This includes basic support for VMware virtualization platforms, backup jobs, and networking components. You will upscale complex issues as needed while gaining hands‑on experience across hybrid IT environments. This role is ideal for someone early in their IT infrastructure career looking to develop practical skills in cloud and infrastructure operations.

The Person

You are proactive, customer‑focused, and eager to learn. You possess a strong foundational understanding of server and Azure technology and are comfortable following standard operating procedures. You work well in a team environment and are committed to providing timely support and accurate documentation.

Accountabilities

• Digital Workplace
  • Primarily related to on‑prem server support, routine user/system operations, and hybrid infrastructure.
  • Monitor server environment health using tools like LogicMonitor.
  • Log and triage incidents and service requests.
  • Perform basic troubleshooting of server issues (e.g., CPU usage, memory usage, disk space, VM availability, backup status).
  • Handle common service requests (e.g., password resets, access requests).
  • Escalate complex or unresolved issues to Level 2 or Level 3 teams.
  • Support patching for Windows OS and backup (Commvault, Veeam, Avamar) verification tasks under guidance.
  • Follow change management processes for standard changes/emergency changes.
  • Maintain accurate ticket documentation and update knowledge base where needed.
  • Assist with daily reporting and shift handovers.
• Public Cloud
  • Focused on Azure‑specific monitoring, troubleshooting, and governance tasks.
  • Monitor Azure environment health using tools like Azure Monitor.
  • Perform basic troubleshooting of Azure issues (e.g., CPU usage, VM availability, backup status).
  • Handle cloud‑specific service requests (e.g., resource tagging).
  • Support patching and backup verification tasks under guidance.
  • Follow change management processes for standard changes/emergency changes.
  • Maintain accurate ticket documentation and update knowledge base where needed.
  • Assist with daily reporting and shift handovers.

Your Experience

• 0–2 years of experience in IT support or infrastructure roles.
• Basic knowledge of Windows Server, Azure portal, and Active Directory.
• Familiarity with ITSM tools and ticketing systems.
• Understanding of patching, backups (Commvault, Veeam, Avamar), and system monitoring.
• Willingness to learn scripting and automation (PowerShell/Azure CLI).
• Good communication and customer service skills.
• Relevant IT certifications (e.g., CompTIA, AZ‑900, AZ‑104, ITIL Foundation, VMware Certified Technical Associate (VCTA), VMware Certified Professional (VCP), Endpoint Administrator (MD‑102), Microsoft 365 Certified Fundamentals (MS‑900)) are a plus.

Benefits

• Supportive team environment: Confidential pulse checks tell us we are known for being "Unselfish with knowledge", "Flexible and Diverse" and "Give a shout‑out and there will always be help".
• Pick your own adventure: Our people have moved from Helpdesk to Cloud‑Engineering, Admin to Project/Program Management, Project Management to Product Development. If something interests you, we’ll fund you to learn it, so you can become it!
• Breadth of experience and purpose: People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success.
• Flexible, modern, working arrangements: A hybrid working model that allows for a balance of productive remote working and in‑person collaboration.

Do I need to meet all the requirements to apply?

No. Studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the requirements. In contrast, women, non‑binary, and neurodivergent people aim for closer to 90%! Please don’t let us miss out on everything you have to offer just because there is some upskilling to do. We can teach the specifics of the job. What we can’t teach is Character – i.e., Confidence, Capability, Curiosity.

About us

We are Logicalis, Architects of Change™. We assist organizations in succeeding in a digital‑first world by harnessing our collective technology expertise. Our lifecycle services, including cloud, connectivity, collaboration, and security, optimize operations, reduce risk, and empower employees. As a global tech service provider, we also deliver managed services to provide real‑time visibility and insights across clients’ digital ecosystems. With 7000+ employees in 27 countries, we help 10,000+ clients globally create sustainable outcomes through technology.

For people living with disabilities or neurodiversity; adjustments and support will be made available to create a more comfortably aligned application process. If you need any specific accommodations (tools, time, etc.), and feel comfortable disclosing this, please let us know and we’ll be glad to facilitate.