IT Helpdesk & System Admin: Launch Your Tech Career

RCSI Management; Selangor; On-site; MYR 31,000 - 38,000; Full time

Job summary

Jora Malaysia is seeking an IT Helpdesk (System Administrator) to provide first-level technical support and ensure smooth operation of daily IT activities. The role involves troubleshooting issues, assisting end-users, and supporting basic system and infrastructure administration.

Requirements include a Diploma or Degree in IT or related field; fresh graduates are encouraged to apply; knowledge of Windows OS, Office, and networking basics is preferred.

Qualifications

• Diploma or degree in IT or related field.
• 1 year IT support experience preferred; fresh graduates are encouraged to apply.
• Good knowledge of Windows OS, Microsoft Office, and basic troubleshooting.
• Understanding of networking basics (LAN/WAN, TCP/IP, DNS, DHCP).
• Experience with Active Directory or Windows Server is a plus.

Responsibilities

• Serve as the first point of contact for IT support via ticketing, phone, email, or onsite.
• Troubleshoot hardware, software, network, and system issues.
• Log and manage IT tickets per SLA.
• Escalate complex issues to senior IT staff.
• Assist in system updates, backups, and maintenance.
• Maintain IT documentation and procedures.
• Assist in IT projects and infrastructure improvements.
• Provide responsive, user-friendly support to all employees.

Skills

Windows OS

Microsoft Office

Networking basics

Active Directory

Problem-solving

Communication

Education

IT degree or diploma

Job description

Jora Malaysia is seeking an IT Helpdesk (System Administrator) to provide first-level technical support and ensure smooth operation of daily IT activities. The role involves troubleshooting issues, assisting end-users, and supporting basic system and infrastructure administration.

Requirements include a Diploma or Degree in IT or related field; fresh graduates are encouraged to apply; knowledge of Windows OS, Office, and networking basics is preferred.