IT Support & Network Engineer (Fresh Grads Welcome)

Diyou Fibre (M) Sdn Bhd; Negeri Sembilan; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Annual Leave

Medical Claim

Group Insurance

Performance Bonus

Training & Development Opportunities

Job summary

Jora Malaysia seeks a capable IT Support/Helpdesk professional to deliver day-to-day IT assistance, troubleshoot hardware and software, and support Windows OS and Microsoft 365. You\'ll manage network connectivity, CCTV/access control, and IT asset inventory in a busy environment.

You will collaborate with vendors, learn new technologies, and contribute to IT infrastructure improvements while communicating in Chinese, English, and Bahasa Malaysia.

Qualifications

• Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.
• Fresh graduates are welcome to apply.
• Candidates with experience in IT Support, Helpdesk, Desktop Support, Technical Support, System Support, or Network Support will have an advantage.
• Basic knowledge of computer hardware, Windows operating systems, networking, and troubleshooting.
• Knowledge or experience in Microsoft 365, Active Directory, Firewall, Network configuration, CCTV / Door Access Control, Server / NAS, IT Asset Management is advantageous.
• Able to troubleshoot problems independently with minimal supervision.
• Good analytical and problem-solving skills.
• Fast learner and willing to learn new technologies.
• Responsible, proactive, and able to take ownership of assigned tasks.
• Good communication and interpersonal skills.
• Manufacturing environment experience is an added advantage.
• Able to communicate in Chinese, English, and Bahasa Malaysia.

Responsibilities

• Provide day-to-day IT support to employees and troubleshoot hardware, software, and system issues.
• Install, configure, maintain, and troubleshoot desktop computers, laptops, Windows OS, Microsoft Office, and other software.
• Provide technical support for printers, scanners, and other IT peripherals.
• Assist users with Microsoft 365, email accounts, and related IT issues.
• Maintain and troubleshoot LAN, WiFi, Internet connectivity, modems, routers, switches, and other network equipment.
• Perform basic network monitoring and troubleshooting.
• Assist in maintaining company servers and NAS systems.
• Coordinate with external IT vendors when required.
• Monitor and maintain CCTV systems and Door Access Control systems.
• Troubleshoot basic CCTV, network connection, and access control issues.
• Coordinate with external vendors for repair or technical support when required.
• Manage the day-to-day operation of the office door access system.
• Perform basic troubleshooting and user access management when required.
• Coordinate with the system vendor or customer service team for issues needing further assistance.
• Maintain accurate records of company IT assets and equipment.
• Manage inventory and records for laptops, desktops, monitors, modems, network equipment, CCTV equipment, and other IT-related assets.
• Track allocation, return, replacement, and disposal of IT equipment.
• Ensure IT assets are properly recorded, labelled, and maintained.
• Perform routine IT maintenance and preventive checks.
• Keep IT equipment, systems, and documentation properly organised.
• Assist in improvements to the company\'s IT infrastructure and systems.
• Perform other IT-related duties assigned by Management.

Skills

Fresh graduates

IT Support

Troubleshooting

Network basics

Microsoft 365

Active Directory

Windows OS

Problem-solving

Communication skills

Education

Diploma or Bachelor's Degree in IT/CS

Tools

Microsoft 365

Active Directory

Firewall

Network configuration

CCTV / Door Access Control

Server / NAS

IT Asset Management

Job description

Jora Malaysia seeks a capable IT Support/Helpdesk professional to deliver day-to-day IT assistance, troubleshoot hardware and software, and support Windows OS and Microsoft 365. You\'ll manage network connectivity, CCTV/access control, and IT asset inventory in a busy environment.

You will collaborate with vendors, learn new technologies, and contribute to IT infrastructure improvements while communicating in Chinese, English, and Bahasa Malaysia.