Entry-Level IT Support & Infrastructure Technician

Diyou Fibre (M) Sdn Bhd

Negeri Sembilan

On-site

MYR 24,000 - 42,000

Full time

3 days ago

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Benefits offered by this job

Annual Leave

Medical Claim

Group Insurance

Performance Bonus

Training & Development Opportunities

Job summary

Jora Malaysia is seeking an IT Support & Helpdesk professional to provide daily IT assistance, troubleshoot hardware and software, and maintain network infrastructure. The role covers Windows OS, Microsoft 365, CCTV and access control, and IT asset management.

Fresh graduates are welcome to apply, and bilingual communication in Chinese/English/Bahasa Malaysia is a plus. The candidate will handle desk-side support, network monitoring, and coordination with external vendors, with responsibilities

Qualifications

Diploma or Bachelor’s degree in IT/CS or related field.
Fresh graduates welcome to apply.
Experience in IT support, helpdesk, desktop support, technical support, system support, or network support is advantageous.
Basic knowledge of computer hardware, Windows OS, networking, and troubleshooting.
Knowledge of M365, Active Directory, Firewall, network configuration, CCTV/door access control, server/NAS, IT asset management is advantageous.
Able to troubleshoot independently with minimal supervision.
Good analytical and problem-solving skills.
Fast learner and willing to learn new technologies.
Responsible, proactive, and able to take ownership of tasks.
Good communication and interpersonal skills.
Manufacturing environment experience is an added advantage.
Able to communicate in Chinese, English, and Bahasa Malaysia.

Responsibilities

Provide day-to-day IT support to employees and troubleshoot hardware, software, and system issues.
Install, configure, maintain, and troubleshoot desktop computers, laptops, Windows OS, Microsoft Office, and other software.
Provide technical support for printers, scanners, and other IT peripherals.
Assist users with Microsoft 365, email accounts, and related IT issues.
Maintain and troubleshoot LAN, WiFi, Internet connectivity, modems, routers, switches, and other network equipment.
Perform basic network monitoring and troubleshooting.
Assist in maintaining company servers and NAS systems.
Coordinate with external IT vendors when required.
Monitor and maintain CCTV systems and Door Access Control systems.
Troubleshoot basic CCTV, network connection, and access control issues.
Coordinate with external vendors for repair or technical support when required.
Manage day-to-day operation of the office door access system.
Perform basic troubleshooting and user access management when required.
Coordinate with system vendor or customer service team for issues requiring further assistance.
Maintain accurate records of IT assets and equipment.
Manage inventory and records for laptops, desktops, monitors, modems, network equipment, CCTV equipment, and other IT assets.
Track allocation, return, replacement, and disposal of IT equipment.
Ensure IT assets are properly recorded, labelled, and maintained.
Perform routine IT maintenance and preventive checks.
Keep IT equipment, systems, and documentation organized.
Assist in implementing improvements to IT infrastructure and systems.
Perform other IT-related duties assigned by Management.