IT Helpdesk (Fresh Grad)

RCSI Resources; Selangor; On-site; MYR 31,000 - 38,000; Full time

Job summary

Jora Malaysia is seeking an IT Helpdesk (System Administrator) to interact with customers, gather information, and diagnose issues in a Windows-centric environment.

Fresh graduates are encouraged to apply. The role requires at least 2 years in IT Helpdesk, strong MS Office skills, networking experience, and familiarity with Linux and Mac OS. Server administration (Windows or Mac) and hardware/software troubleshooting are essential.

Qualifications

• Fresh graduates are encouraged to apply.
• Min 2 years in IT Helpdesk.
• Proficient in spreadsheets and word processing.
• Extensive experience with Microsoft Windows.
• Experience with networks in professional environment.
• Familiarity with Linux and MAC OS.
• Experience with administration of Windows or Mac servers.
• Troubleshooting hardware and software issues.

Responsibilities

• Interact with customers, responding to their needs.
• Gather customer information and determine the issue by evaluating symptoms.
• Follow up and schedule call backs to customers where necessary.

Skills

Customer interaction

Networking

Windows OS

Linux

Mac OS

Server administration

MS Office

Tools

Windows Server

MacOS Server

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Position: IT Helpdesk (System Administrator)

Basic Salary : RM 2,800 – RM 3,400

Working Hours : 9am – 6pm (Mon – Fri) **Follow Singapore working calander

Job Scope:

• You will be interacting with customers, responding to their needs.
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
• You will follow up and make scheduled call backs to customers where necessary.

Job Qualifications:

• Fresh graduate are encouraged to apply
• Min 2 years in IT Helpdesk
• Proficient in spreadsheets and word processing
• Extensive experience with Microsoft Windows
• Experience with networks in professional environment
• Familiarity with other operating systems preferred (Linux, MAC OS)
• Experience with administration of Servers (Windows or Mac)
• Troubleshooting hardware and software issues