IT Helpdesk Engineer — Windows/Linux Support & AD

Rapid Manufacturing Connectivity; Kedah; On-site; MYR 33,000 - 56,000; Full time

Job summary

Rapid Manufacturing Connectivity is seeking a proactive IT Helpdesk Engineer in Kulim, Kedah. You will be the first point of contact for IT inquiries, handling desktop, laptop, printer, server, and network device support, along with account provisioning and SLA-driven ticketing.

The role requires 1–3+ years in desktop/helpdesk support, with hands-on Windows 10/11, Linux, and Microsoft 365 experience, plus Active Directory and networking basics.

Qualifications

• 1 to 3+ years of desktop or IT helpdesk support experience.
• Hands-on experience with Windows 10/11, Linux, and Microsoft 365.
• Experience with Active Directory and basic networking fundamentals.
• Bachelor's degree in information technology or related field.
• Ability to work independently and support after-hours if required.

Responsibilities

• Act as the primary point of contact for technical inquiries via ticketing system, walk-ins, email, or phone.
• Install, configure, and maintain desktops, laptops, printers, servers, network devices, and related hardware/software.
• Diagnose and troubleshoot issues related to Windows/Linux OS, business applications, connectivity, networking, servers, and end-user devices.
• Support employee onboarding and offboarding activities, including provisioning and deactivating accounts through Active Directory, Microsoft 365, and other systems.
• Manage, track, and update support requests per SLAs and escalate complex issues to senior IT team members.
• Maintain accurate technical documentation, asset inventory, IT records, and management reports.
• Provide after-office hours, weekend, or public holiday support when required.

Skills

Desktop support

Windows 10/11

Linux

Microsoft 365

Active Directory

Networking basics

Customer service

Education

Bachelor's degree in Information Technology or Computer Science

Job description

Rapid Manufacturing Connectivity is seeking a proactive IT Helpdesk Engineer in Kulim, Kedah. You will be the first point of contact for IT inquiries, handling desktop, laptop, printer, server, and network device support, along with account provisioning and SLA-driven ticketing.

The role requires 1–3+ years in desktop/helpdesk support, with hands-on Windows 10/11, Linux, and Microsoft 365 experience, plus Active Directory and networking basics.