IT Helpdesk Technician - Frontline & On-Site Support

SilTerra; Kulim; On-site; MYR 36,000 - 60,000; Full time

Job summary

Jora Malaysia in Kulim, Kedah, is seeking a 1st level technical helpdesk support specialist to assist end users across IT infrastructure, computers, servers, and networks. The role is on-site with a daily 8:00 – 17:00 shift to ensure business continuity.

You will mentor junior technicians, manage tickets, perform backup/restore tasks, and coordinate with vendors for IT solutions while ensuring licensed software compliance. Relevant IT experience is preferred.

Qualifications

• Experience in 1st level technical helpdesk support.
• Ability to guide junior technicians and interns.
• Familiarity with IT infrastructure, servers, networks and applications.

Responsibilities

• Provide 1st level technical helpdesk support to end-users
• Provide guidance for junior technician and helpdesk intern
• Work on shift and provide on-site daily 8am - 5pm IT support to ensure business continuity
• Follow up on all Helpdesk tickets ensuring that all requests are solved and closed
• Backup and restore support
• Follow Helpdesk escalation procedure
• Work with vendors to provide IT support and solutions for business needs
• Desktops, notebooks, printers and other IT equipment relocation, setup, and installation
• Software licensing management to ensure no illegal software in use
• Helpdesk hardware inventory management and up-to-date data update

Skills

Helpdesk support

IT infrastructure

Networking

Server management

Backup & restore

Security (2FA)

Job description

Jora Malaysia in Kulim, Kedah, is seeking a 1st level technical helpdesk support specialist to assist end users across IT infrastructure, computers, servers, and networks. The role is on-site with a daily 8:00 – 17:00 shift to ensure business continuity.

You will mentor junior technicians, manage tickets, perform backup/restore tasks, and coordinate with vendors for IT solutions while ensuring licensed software compliance. Relevant IT experience is preferred.