IT Helpdesk Engineer — Windows/Linux Support & Onboarding

Rapid Manufacturing Connectivity Sdn Bhd

Kedah

On-site

MYR 36,000 - 60,000

Full time

2 days ago

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Job summary

Rapid Manufacturing Connectivity Sdn Bhd in Kulim, Malaysia is seeking an IT Helpdesk Engineer to be the first point of contact for IT support. You will assist users, set up hardware and software, troubleshoot issues, and manage tickets across the business.

You will support onboarding, maintain user accounts via Active Directory and Microsoft 365, document processes, and contribute to IT operations. The role requires 1–3+ years in desktop support and a degree in IT or CS.

Qualifications

1 to 3+ years of desktop support or helpdesk experience.
Experience supporting Windows 10/11 and Linux.
Strong troubleshooting and customer-service mindset.
Bachelor's degree in IT/CS.
Able to work after-office hours if required.

Responsibilities

Serve as the primary IT support contact via ticketing, walk-ins, email or phone.
Install, configure, and maintain desktops, laptops, printers, servers, network devices, and related hardware/software.
Troubleshoot Windows/Linux OS, business apps, connectivity, servers, and end-user devices.
Manage user accounts and access rights via Active Directory and Microsoft 365.
Track and update IT support requests per SLAs and escalate when needed.
Maintain technical documentation and IT asset records.
Provide after-office hours, weekend, or public holiday support when required.