IT Helpdesk Engineer

Rapid Manufacturing Connectivity; Kedah; On-site; MYR 33,000 - 56,000; Full time

Job summary

Rapid Manufacturing Connectivity is seeking a proactive IT Helpdesk Engineer in Kulim, Kedah. You will be the first point of contact for IT inquiries, handling desktop, laptop, printer, server, and network device support, along with account provisioning and SLA-driven ticketing.

The role requires 1–3+ years in desktop/helpdesk support, with hands-on Windows 10/11, Linux, and Microsoft 365 experience, plus Active Directory and networking basics.

Qualifications

• 1 to 3+ years of desktop or IT helpdesk support experience.
• Hands-on experience with Windows 10/11, Linux, and Microsoft 365.
• Experience with Active Directory and basic networking fundamentals.
• Bachelor's degree in information technology or related field.
• Ability to work independently and support after-hours if required.

Responsibilities

• Act as the primary point of contact for technical inquiries via ticketing system, walk-ins, email, or phone.
• Install, configure, and maintain desktops, laptops, printers, servers, network devices, and related hardware/software.
• Diagnose and troubleshoot issues related to Windows/Linux OS, business applications, connectivity, networking, servers, and end-user devices.
• Support employee onboarding and offboarding activities, including provisioning and deactivating accounts through Active Directory, Microsoft 365, and other systems.
• Manage, track, and update support requests per SLAs and escalate complex issues to senior IT team members.
• Maintain accurate technical documentation, asset inventory, IT records, and management reports.
• Provide after-office hours, weekend, or public holiday support when required.

Skills

Desktop support

Windows 10/11

Linux

Microsoft 365

Active Directory

Networking basics

Customer service

Education

Bachelor's degree in Information Technology or Computer Science

Job description

Rapid Manufacturing Connectivity - Kulim Hi-Tech Park, Kedah

Excellent opportunity for a dynamic person to join a cable manufacturing company as an IT Helpdesk Engineer in Kulim, Malaysia. The role will serve as the primary point of contact for IT support, covering user assistance, hardware and software setup, troubleshooting, account management, ticketing, documentation, and support for IT operations across the business.

Key responsibilities

• Act as the primary point of contact for technical inquiries received via ticketing system, walk-ins, email, or phone.
• Install, configure, and maintain desktops, laptops, printers, servers, network devices, and related hardware/software.
• Diagnose and troubleshoot issues related to Windows/Linux operating systems, business applications, connectivity, networking, servers, and end-user devices.
• Support employee onboarding and offboarding activities, including provisioning, deactivating, and maintaining user accounts and access rights through Active Directory, Microsoft 365, and other relevant systems.
• Manage, track, and update support requests in accordance with standard service level agreements (SLAs) and elevate complex issues to senior IT team members when required.
• Maintain accurate technical documentation, asset inventory, IT records, and management reports.
• Provide after-office hours, weekend, or public holiday support when required by business operations.

About you

• 1 to 3+ years of experience in desktop support, IT service desk, helpdesk support, or a similar technical support role.
• Hands-on experience supporting Windows 10/11, Linux, Microsoft 365, basic networking, user account management, and end-user hardware/software troubleshooting.
• Proficient in Windows 10/11, Linux, Microsoft 365 administration, and basic networking fundamentals such as IP, DNS, VPN, and Wi‑Fi.
• Knowledge of Active Directory, account provisioning/deactivation, access rights management, and basic IT asset management.
• Strong troubleshooting, analytical, and problem‑solving skills with the ability to resolve issues independently.
• Good verbal and written communication skills with a customer‑service oriented mindset.
• Able to manage support tickets, prioritize tasks, follow SLAs, and elevate issues appropriately.
• Bachelor's degree in information technology, Computer Science, or a related field.
• Able to work independently and support after office hours, weekends, or public holidays when required.
• Experience in a manufacturing or operational environment will be an added advantage.

About us

Established in 1976, Rapid Manufacturing is a global electronics manufacturing company specializing in electronic custom‑designed cable and wire harness, electro‑mechanical, and box build assemblies for OEMs. We have built our reputation as an elite contract manufacturer and earned the trust of our customers through decades of commitment to unparalleled service, reliability and excellence.