Senior IT Support Engineer - User-Centric Technical Lead

Mentaris.Asia; Kuala Lumpur; On-site; MYR 36,000 - 54,000; Full time

Job summary

Mentaris.Asia is seeking an IT Support specialist in Kuala Lumpur to provide professional technical assistance to internal users. You will troubleshoot laptops, iPads, and related hardware/software, install and configure desktops, and perform Windows profile migrations while maintaining asset inventories.

Day-to-day duties include handling ServiceDesk tickets, ensuring SLA fulfillment, and supporting global/regional IS teams with infrastructure needs.

Qualifications

• Excellent teamwork and communication with business users.
• Proficient in troubleshooting hardware and software issues.
• Able to manage daily ServiceDesk tickets and SLAs.
• Strong analytical skills and problem-solving approach.
• Fluent in English; good interpersonal communication.

Responsibilities

• Provide technical support to internal business users in a professional and friendly manner.
• Troubleshoot end users on Laptop and iPad for software and hardware.
• Install and configure PC hardware and software on desktops and peripherals.
• Perform profile migrations for Windows PCs and Laptops.
• Manage IT assets & inventories.
• Handle daily ServiceDesk tickets and meet SLAs.
• Support global and regional IS teams and maintain inventories.

Skills

Excellent team player

English communication

Analytical and troubleshooting

Flexibility and dedication

Interpersonal skills

Hardware and software troubleshooting

Critical thinking

Job description

Mentaris.Asia is seeking an IT Support specialist in Kuala Lumpur to provide professional technical assistance to internal users. You will troubleshoot laptops, iPads, and related hardware/software, install and configure desktops, and perform Windows profile migrations while maintaining asset inventories.

Day-to-day duties include handling ServiceDesk tickets, ensuring SLA fulfillment, and supporting global/regional IS teams with infrastructure needs.