IT Helpdesk Engineer

Rapid Manufacturing Connectivity Sdn Bhd; Kedah; On-site; MYR 36,000 - 60,000; Full time

Job summary

Rapid Manufacturing Connectivity Sdn Bhd in Kulim, Malaysia is seeking an IT Helpdesk Engineer to be the first point of contact for IT support. You will assist users, set up hardware and software, troubleshoot issues, and manage tickets across the business.

You will support onboarding, maintain user accounts via Active Directory and Microsoft 365, document processes, and contribute to IT operations. The role requires 1–3+ years in desktop support and a degree in IT or CS.

Qualifications

• 1 to 3+ years of desktop support or helpdesk experience.
• Experience supporting Windows 10/11 and Linux.
• Strong troubleshooting and customer-service mindset.
• Bachelor's degree in IT/CS.
• Able to work after-office hours if required.

Responsibilities

• Serve as the primary IT support contact via ticketing, walk-ins, email or phone.
• Install, configure, and maintain desktops, laptops, printers, servers, network devices, and related hardware/software.
• Troubleshoot Windows/Linux OS, business apps, connectivity, servers, and end-user devices.
• Manage user accounts and access rights via Active Directory and Microsoft 365.
• Track and update IT support requests per SLAs and escalate when needed.
• Maintain technical documentation and IT asset records.
• Provide after-office hours, weekend, or public holiday support when required.

Skills

Windows/Linux support

Microsoft 365

Active Directory

Ticketing system

IT hardware troubleshooting

User provisioning

Education

Bachelor's degree in IT or Computer Science

Tools

Active Directory

Microsoft 365

LAN/WAN basics

Job description

Excellent opportunity for a dynamic person to join a cable manufacturing company as an IT Helpdesk Engineer in Kulim, Malaysia. The role will serve as the primary point of contact for IT support, covering user assistance, hardware and software setup, troubleshooting, account management, ticketing, documentation, and support for IT operations across the business.

Key responsibilities

• Act as the primary point of contact for technical inquiries received via ticketing system, walk-ins, email, or phone.
• Install, configure, and maintain desktops, laptops, printers, servers, network devices, and related hardware/software.
• Diagnose and troubleshoot issues related to Windows/Linux operating systems, business applications, connectivity, networking, servers, and end-user devices.
• Support employee onboarding and offboarding activities, including provisioning, deactivating, and maintaining user accounts and access rights through Active Directory, Microsoft 365, and other relevant systems.
• Manage, track, and update support requests in accordance with standard service level agreements (SLAs) and elevate complex issues to senior IT team members when required.
• Maintain accurate technical documentation, asset inventory, IT records, and management reports.
• Provide after-office hours, weekend, or public holiday support when required by business operations.

About you

• 1 to 3+ years of experience in desktop support, IT service desk, helpdesk support, or a similar technical support role.
• Hands‑on experience supporting Windows 10/11, Linux, Microsoft 365, basic networking, user account management, and end‑user hardware/software troubleshooting.
• Proficient in Windows 10/11, Linux, Microsoft 365 administration, and basic networking fundamentals such as IP, DNS, VPN, and Wi‑Fi.
• Knowledge of Active Directory, account provisioning/deactivation, access rights management, and basic IT asset management.
• Strong troubleshooting, analytical, and problem‑solving skills with the ability to resolve issues independently.
• Good verbal and written communication skills with a customer‑service oriented mindset.
• Able to manage support tickets, prioritize tasks, follow SLAs, and elevate issues appropriately.
• Bachelor’s degree in information technology, Computer Science, or a related field.
• Able to work independently and support after office hours, weekends, or public holidays when required.
• Experience in a manufacturing or operational environment will be an added advantage.

About us

Established in 1976, Rapid Manufacturing is a global electronics manufacturing company specializing in electronic custom‑designed cable and wire harness, electro‑mechanical, and box build assemblies for OEMs. We have built our reputation as an elite contract manufacturer and earned the trust of our customers through decades of commitment to unparalleled service, reliability and excellence.

Chemicals & Plastics Manufacturing Not specified

Rapid Manufacturing is a global electronics manufacturing company specialist in electronic custom‑designed wire & cable harnesses, electro‑mechanical, and box build assemblies for OEM's. We focus on the High‑mix and low‑medium volume production without the long lead times, starting from customer documentation to prompt delivery at competitive prices. Since 1976, Rapid Manufacturing has met its customers' demands with high reliability and quality conformance due to its effective manufacturing techniques, skilled personnel, state‑of‑the‑art equipment, MIS, and ISO discipline.

With over 45 years of operations in the cable/connector industry, the organization operates with the customer in mind. Combining Upper Management leadership, experienced staff, equipment, and IT support, the Company focuses its efforts to solve customers' interconnectivity problems as well as to improve their customer retention level/satisfaction, costs, time to market product, and ROI.

Rapid Manufacturing views its customers as partners. Rapid Manufacturing encourages manufacturers to build a partnership based on trust and commitment to develop a competitive advantage. In working together, we better reach the expected results while increasing profitability for both you and Rapid. This philosophy has helped our Organization to build long lasting partnerships.

Our facilities strategically located in USA (Anaheim, CA-HQ's / Hudson, NH), Mexico (Ensenada, BC), P.R. of China (Shenzhen) and Malaysia (Penang) have been serving OEM's in the following industries: Military, Medical, Industrial, Aerospace, Security, Transportation, Semiconductor, and Homeland Security.

Rapid Manufacturing is a global electronics manufacturing company specialist in electronic custom‑designed wire & cable harnesses, electro‑mechanical, and box build assemblies for OEM's. We focus on the High‑mix and low‑medium volume production without the long lead times, starting from customer documentation to prompt delivery at competitive prices. Since 1976, Rapid Manufacturing has met its customers' demands with high reliability and quality conformance due to its effective manufacturing techniques, skilled personnel, state‑of‑the‑art equipment, MIS, and ISO discipline.

With over 45 years of operations in the cable/connector industry, the organization operates with the customer in mind. Combining Upper Management leadership, experienced staff, equipment, and IT support, the Company focuses its efforts to solve customers' interconnectivity problems as well as to improve their customer retention level/satisfaction, costs, time to market product, and ROI.

Rapid Manufacturing views its customers as partners. Rapid Manufacturing encourages manufacturers to build a partnership based on trust and commitment to develop a competitive advantage. In working together, we better reach the expected results while increasing profitability for both you and Rapid. This philosophy has helped our Organization to build long lasting partnerships.

Our facilities strategically located in USA (Anaheim, CA-HQ's / Hudson, NH), Mexico (Ensenada, BC), P.R. of China (Shenzhen) and Malaysia (Penang) have been serving OEM's in the following industries: Military, Medical, Industrial, Aerospace, Security, Transportation, Semiconductor, and Homeland Security.