IT Executive (Retail)

Rev Edition Co., Ltd.; Kuala Lumpur; On-site; MYR 39,000 - 78,000; Full time

Job summary

Rev Edition Co., Ltd. in Malaysia is seeking a proactive IT Support professional to serve as the primary IT contact for the local office. You will provide day-to-day technical support, ensure system reliability, and collaborate with the Bangkok IT Director on cross-border projects.

The role requires 2+ years in IT support, a Diploma or Bachelor's in CS/IT, and strong English communication. You will manage assets, licenses, and access, while keeping security and HQ policies in line.

Qualifications

• Diploma or Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum 2 years of IT support, helpdesk, or systems administration experience.
• Solid understanding of Windows and MacOS environments, Microsoft 365, and basic networking principles.
• Experience managing IT assets and license tracking.

Responsibilities

• Provide first-level technical support for end users in the Malaysia office, including hardware, software, network, and peripheral issues.
• Perform installation, configuration, and troubleshooting for software, operating systems (Windows/macOS), and company-specific tools.
• Manage and track IT assets, user accounts, and software licenses.
• Serve as the key contact point between the Malaysia team and Thailand HQ for all IT-related matters.
• Ensure onboarding/offboarding processes, including device setup and data security procedures.
• Coordinate with local vendors and service providers to maintain reliable infrastructure.
• Monitor and maintain local network devices and shared services for day-to-day operations.
• Adhere to IT policies and security standards defined by HQ and local compliance.
• Provide user training and create simple documentation to support adoption of tools and systems.
• Actively participate in cross-border IT projects with the regional IT team.

Skills

Windows

MacOS

Microsoft 365

Networking

IT asset management

English communication

Education

Diploma/Bachelors in CS/IT

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are seeking a proactive and reliable IT Support to support our expanding operations in Malaysia. This position will serve as the primary IT contact for the Malaysia office while working closely with the IT Director based in Bangkok, Thailand. The successful candidate will provide day-to-day technical support, ensure system reliability, and play an active role in cross-border IT operations and projects.

Position Overview

We are seeking a proactive and reliable IT Support to support our expanding operations in Malaysia. This position will serve as the primary IT contact for the Malaysia office while working closely with the IT Director based in Bangkok, Thailand. The successful candidate will provide day-to-day technical support, ensure system reliability, and play an active role in cross-border IT operations and projects.

Key Responsibilities

• Provide first-level technical support for end users in the Malaysia office, including hardware, software, network, and peripheral issues.
• Perform installation, configuration, and troubleshooting for software, operating systems (Windows/macOS), and company-specific tools.
• Manage and track IT assets, user accounts, and software licenses.
• Serve as the key contact point between the Malaysia team and Thailand HQ for all IT-related matters.
• Ensure seamless onboarding/offboarding processes, including proper device setup and data security procedures.
• Coordinate with local vendors and service providers to maintain reliable infrastructure (e.g., internet, hardware repair, printers).
• Monitor and maintain local network devices and shared services to ensure smooth day-to-day operations.
• Adhere to IT policies and security standards defined by HQ and ensure local compliance.
• Provide user training and create simple documentation to support adoption of tools and systems.
• Actively participate in cross-border IT projects, initiatives, and system implementations in collaboration with the regional IT team.

Qualifications

• Diploma or Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum 2 years of experience in IT support, helpdesk, or systems administration.
• Solid understanding of Windows and MacOS environments, Microsoft 365, and basic networking principles.
• Experience managing IT assets and license tracking.
• Strong interpersonal and communication skills in English; knowledge of Thai is a plus.
• Highly organized, self-driven, and able to prioritize tasks effectively.
• Must be based in Malaysia and legally authorized to work.