IT Executive

TELADAN SETIA SDN. BHD.; Malacca City; On-site; MYR 36,000 - 48,000; Full time

Job summary

TELADAN SETIA SDN. BHD. is seeking an experienced IT support professional to help maintain daily IT operations in our Malacca City office. You will assist staff with hardware, software, network, printers and access issues while ensuring business systems run smoothly.

The role requires 2–5 years of IT support experience, knowledge of Windows, Microsoft 365, security best practices, and the ability to work on-site and after hours when needed.

Qualifications

• Diploma or degree in IT or related field.
• 2–5 years of IT support experience; strong knowledge may compensate.
• Good knowledge of computer hardware, Windows OS, networking.
• Experience with Microsoft 365, emails, printers, Wi-Fi, and basic network administration.
• Knowledge of IT security, data backup and cybersecurity best practices.
• Good problem-solving and communication skills.
• Able to work independently and liaise with external vendors.
• Willing to provide on-site support and after-hours when required.

Responsibilities

• Provide day-to-day IT support to employees for hardware, software, network, printers and access.
• Install, configure, maintain and troubleshoot computers, laptops, servers and network devices.
• Manage and maintain network infrastructure, Wi-Fi and internet connectivity.
• Support Microsoft 365, email, cloud apps and other business software.
• Manage user accounts, access rights, passwords, and equipment allocation.
• Monitor IT systems, networks and security to ensure reliable operations.
• Perform regular backups, software updates and basic IT security checks.
• Troubleshoot issues to minimise downtime and liaise with vendors as needed.
• Maintain records of IT assets, licenses and service activities.
• Assist in implementing IT systems and digital solutions to support operations.
• Ensure compliance with IT policies and cybersecurity requirements.
• Provide IT support during events and meetings.
• Perform other IT-related duties as assigned.

Skills

Windows OS

Microsoft 365

Network troubleshooting

Hardware & printers

Security fundamentals

Customer support

On-site support

Education

Diploma/Degree in IT related field

Tools

Active Directory

Windows Server

Job description

* Provide day-to-day IT support to employees, including hardware, software, network, printer and user access issues.

* Install, configure, maintain and troubleshoot computers, laptops, printers, servers, network devices and other IT equipment.

* Manage and maintain the company’s network infrastructure, Wi-Fi, internet connection, and related IT systems.

* Provide technical support for Microsoft 365, email, cloud applications and other business software.

* Manage user accounts, access rights, passwords and IT equipment allocation.

* Monitor IT systems, network performance and security to ensure reliable and uninterrupted operations.

* Perform regular system backup, software updates, maintenance and basic IT security checks.

* Troubleshoot hardware, software and network problems and provide timely solutions to minimise downtime.

* Liaise with IT vendors, software providers, internet service providers and external IT consultants when required.

* Maintain proper records of IT assets, equipment, software licences, warranties, maintenance and service activities.

* Assist in implementing and improving IT systems, processes and digital solutions to support business operations.

* Ensure compliance with company IT policies, procedures and cybersecurity requirements.

* Provide IT support during company events, meetings and other operational activities when required.

* Perform any other IT-related duties and projects assigned by Management.

About you

* Diploma / Degree in Information Technology, Computer Science, Information Systems or a related discipline.

* Minimum 2 to 5 years of relevant working experience in IT support / IT administration. Candidates with less experience but strong technical knowledge may also be considered.

* Good knowledge of computer hardware, Windows operating systems, networking and troubleshooting.

* Experience in Microsoft 365, email systems, printers, Wi-Fi, and basic network administration will be an added advantage.

* Knowledge of IT security, data backup and cybersecurity best practices.

* Good problem-solving, analytical and troubleshooting skills.

* Good communication and interpersonal skills with the ability to provide support to users at different levels.

* Able to work independently, resourceful and proactive in resolving IT issues.

* Able to liaise effectively with external IT vendors and service providers.

* Possess a strong sense of responsibility, confidentiality and service-oriented attitude.

* Willing to provide on-site support and work outside normal working hours when required for critical IT issues or system implementation.

Unlock job insights

Hirer responsiveness Salary match Number of applicants