IT Executive

Core Fusion Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Core Fusion Sdn Bhd in Kuala Lumpur is seeking a proactive IT Executive to manage and support the organization’s IT infrastructure and end-user computing environment.

You will administer Microsoft 365, Lark and Intune, coordinate with external vendors and server providers, and deliver Level 1–2 technical support to users. The role includes participating in a rotating night shift schedule to ensure business continuity and maintaining documentation of procedures and configurations.

Qualifications

• Diploma or Bachelor's Degree in Information Technology, Computer Science, or related field.
• 2-5 years of IT support, system administration, or helpdesk operations.
• Hands-on experience with Microsoft 365 administration.
• Familiarity with Lark administration and support is an advantage.
• Experience coordinating with IT vendors and managed service providers.
• Willingness to work on a rotating day and night shift schedule.

Responsibilities

• Manage and administer Microsoft 365 services, including Exchange Online, Outlook, Teams, OneDrive, and SharePoint.
• Manage and support the Lark collaboration platform, including user account administration, access control, and troubleshooting.
• Administer Microsoft Intune for device enrollment, application deployment, compliance policies, and endpoint security.
• Create, manage, modify, and deactivate user accounts according to company policies.
• Monitor system performance and ensure the availability of IT services.
• Provide Level 1 and Level 2 technical support for end users.
• Troubleshoot and resolve email-related issues, including Outlook, Exchange Online, and Lark Mail.
• Diagnose and resolve laptop, desktop, printer, network, and application-related issues.
• Support software installation, configuration, upgrades, and patch management.
• Maintain IT asset inventory and device lifecycle management.
• Coordinate with external IT vendors for hardware procurement, software licensing, maintenance, and support services.
• Liaise with server hosting providers, cloud service providers, and internet service providers to resolve infrastructure-related issues.
• Track and follow up on support tickets and service requests with vendors to ensure timely resolution.
• Manage warranty claims and hardware repair processes.
• Security & Compliance Assist in implementing and maintaining IT security policies and controls.
• Monitor endpoint compliance through Microsoft Intune.
• Support user access reviews and security best practices.
• Participate in cybersecurity awareness and incident response activities.
• Participate in rotating night shift and on-call support schedules.
• Monitor critical IT systems and respond to incidents according to established procedures.
• Escalate complex technical issues to senior IT personnel or external vendors when necessary.
• Maintain accurate documentation of IT procedures, configurations, and troubleshooting guides.

Skills

IT support

System administration

Troubleshooting

Vendor coordination

Documentation

Cybersecurity awareness

Incident response

Education

Diploma or Bachelor's Degree in Information Technology, Computer Science, or related field

Tools

Microsoft 365 Admin Center

Intune

Lark Admin

Exchange Online

SharePoint

Teams

OneDrive

Job description

We are seeking a proactive and customer-focused IT Executive to manage and support the organization's IT infrastructure and end-user computing environment. The role will be responsible for administering Microsoft 365, Lark, Intune, coordinating with external vendors and server providers, providing technical support to users, and participating in a rotating night shift schedule to ensure business continuity.

Key Responsibilities

IT Systems Administration

Manage and administer Microsoft 365 services, including Exchange Online, Outlook, Teams, OneDrive, and SharePoint.

Manage and support the Lark collaboration platform, including user account administration, access control, and troubleshooting.

Administer Microsoft Intune for device enrollment, application deployment, compliance policies, and endpoint security.

Create, manage, modify, and deactivate user accounts according to company policies.

Monitor system performance and ensure the availability of IT services.

End-User Support

Provide Level 1 and Level 2 technical support for end users.

Troubleshoot and resolve email-related issues, including Outlook, Exchange Online, and Lark Mail.

Diagnose and resolve laptop, desktop, printer, network, and application-related issues.

Support software installation, configuration, upgrades, and patch management.

Maintain IT asset inventory and device lifecycle management.

Coordinate with external IT vendors for hardware procurement, software licensing, maintenance, and support services.

Liaise with server hosting providers, cloud service providers, and internet service providers to resolve infrastructure-related issues.

Track and follow up on support tickets and service requests with vendors to ensure timely resolution.

Manage warranty claims and hardware repair processes.

Security & Compliance Assist in implementing and maintaining IT security policies and controls.

Monitor endpoint compliance through Microsoft Intune.

Support user access reviews and security best practices.

Participate in cybersecurity awareness and incident response activities.

Operations Support

Participate in rotating night shift and on-call support schedules.

Monitor critical IT systems and respond to incidents according to established procedures.

Escalate complex technical issues to senior IT personnel or external vendors when necessary.

Maintain accurate documentation of IT procedures, configurations, and troubleshooting guides.

Job Requirements

Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.

2-5 years of experience in IT support, system administration, or helpdesk operations.

Hands-on experience with Microsoft 365 administration.

Familiarity with Lark administration and support is an advantage.

Experience coordinating with IT vendors and managed service providers.

Willingness to work on a rotating day and night shift schedule.