IT Helpdesk

AvePoint; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

AvePoint in Kuala Lumpur, Malaysia is seeking an IT Support professional to manage end-user support, hardware and software troubleshooting, and VM environments. The role requires hands-on experience with Active Directory, Azure AD and M365, plus strong communication to coordinate end-user training.

The candidate should be capable of handling network devices like firewalls and switches, and maintain documentation and asset records while aligning with security and change management practices.

Qualifications

• Proven experience in IT support, system administration, or a similar role.

Responsibilities

• Provide end-user support for hardware and software issues, helping resolve productivity challenges.
• Maintain and troubleshoot issues related to hardware, software, and network connectivity.
• Serve as the main point of contact for helpdesk requests and provide timely resolutions.
• Document IT processes and coordinate user training as needed.
• Manage IT hardware assets, maintain inventory records, and coordinate IT asset audits with related teams.
• Oversee office networking, including managing firewalls and switches.
• Maintain virtualization environments and manage virtual machine (VM) allocation.
• Require the ability to independently maintain Microsoft 365-related, including but not limited to account maintenance, SharePoint maintenance, email management, license assignment, and log-related inquiries.
• Take on additional tasks assigned by the IT Manager or Office Manager.

Skills

IT support

System administration

Network administration

Azure AD / M365

Active Directory

Firewall / Switches

VM/Virtualization

Training coordination

Documentation

Education

Bachelor's degree or higher

Tools

VMware/Hyper-V

SharePoint Admin

Azure / M365 tools

Job description

Key Responsibilities:

• 1.Provide end-user support for hardware and software issues, helping resolve productivity challenges.
• 2.Maintain and troubleshoot issues related to hardware, software, and network connectivity.
• 3.Serve as the main point of contact for helpdesk requests and provide timely resolutions.
• 4.Document IT processes and coordinate user training as needed.
• 5.Manage IT hardware assets, maintain inventory records, and coordinate IT asset audits with related teams.
• 6.Oversee office networking, including managing firewalls and switches.
• 7.Maintain virtualization environments and manage virtual machine (VM) allocation.
• 8.Require the ability to independently maintain Microsoft 365-related, including but not limited to account maintenance, SharePoint maintenance, email management, license assignment, and log-related inquiries.
• 9.Take on additional tasks assigned by the IT Manager or Office Manager.

Qualifications:

• 1.Proven experience in IT support, system administration, or a similar role.
• 2.Knowledge of network infrastructure (e.g., firewall, switches) and virtualization environments.
• 3.Cloud operation skillset and experience is preferred.
• 4.Strong troubleshooting skills with hardware, software, and network issues.
• 5.Experience with Active Directory, Azure AD,M365 and managing account operations.
• 6.Excellent communication skills and the ability to coordinate training for end-users.
• 7.Detail-oriented with experience in asset management and documentation.
• 8.Have a good sense of security operation and change management process.
• 9.Education: Bachelor and above

Other desired certifications / preferred skills other qualifications:

• Microsoft Azure certifications (AZ-104, AZ-305, or equivalent) or
• Microsoft 365 certifications (MD-102, MS-102, or equivalent) or
• Networking certifications (CCNA or equivalent)

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