Executive, IT Operation Support

Apex Equity; Petaling Jaya; On-site; MYR 30,000 - 45,000; Full time

Job summary

Apex Equity in Petaling Jaya is seeking an IT Support Assistant to provide technical support primarily focused on Windows-based laptops and desktops. Candidates are expected to troubleshoot hardware and software issues and maintain inventory records of IT assets.

The ideal candidate should possess a diploma or degree in IT, with 0-3 years of relevant experience. Responsibilities also include troubleshooting networking issues and supporting IT projects as assigned.

Qualifications

• 0–3 years of relevant experience in IT operations support.
• Fresh graduates with IT background are encouraged to apply.
• Knowledge of basic hardware and software troubleshooting.

Responsibilities

• Provide technical assistance for Windows-based laptops.
• Troubleshoot networking issues such as Wi-Fi and LAN access.
• Maintain records of IT assets and oversee inventory.

Skills

Hardware troubleshooting

Software troubleshooting

Basic networking

Teamwork

Communication skills

Education

Diploma/Degree in Information Technology or related field

Tools

Microsoft 365

Windows OS

Linux

Job description

• Provide technical assistance and support for all employees, primarily focusing on Windows-based laptops and desktops. This includes troubleshooting hardware, software, and application issues.

Network & Connectivity

• Troubleshoot basic networking issues related to Wi‑Fi connectivity, LAN access, and firewall settings to ensure seamless network performance for all users.

Asset & Inventory Management

• Maintain records of IT assets including laptops, phones, and accessories.
• Assist in setup and deployment of new devices.
• Oversee IT‑related inventory and ensure compliance with software licensing.

Others

• Support IT projects including upgrades, migrations, audits and deployment.
• Support superiors with other IT‑related tasks and projects as assigned.
• Set up, configure, and troubleshoot IP phone systems and devices, ensuring reliable communication for the team.

Job Requirements

• Candidates must possess a Diploma/Degree in Information Technology, Computer Science or a related field, which is preferred.
• At least 0–3 years of relevant experience in Information Technology, particularly in IT operations support, including system monitoring, troubleshooting, user support, and ensuring smooth IT infrastructure performance.
• Fresh graduates with an IT background are encouraged to apply.
• Knowledge of basic hardware and software troubleshooting.
• Basic understanding of Windows Server environments, Microsoft 365.
• Familiar with Windows, Linux and networking fundamentals (TCP/IP, DNS, DHCP).
• Understanding of firewalls, antivirus, and endpoint management.
• Excellent teamwork and communication skills to work effectively with cross‑functional teams and external partners.