IT Support

Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd; Petaling Jaya; On-site; MYR 40,000 - 69,000; Full time

Benefits offered by this job

1-Year Renewable Contract

Fortune 500 Exposure

Enterprise IT Environment

Job summary

Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd is seeking an onsite L1–L1.5 IT support professional to serve as the first contact for 200+ users in Malaysia. You will troubleshoot Windows 10/11, laptops, desktops, hardware, peripherals and connectivity issues, and support Microsoft 365 applications including Outlook and Teams.

You will provide basic iPhone/iPad and iOS device support, assist with network/VPN issues, and escalate more complex infrastructure problems to the

Qualifications

• Diploma/Degree in Information Technology, Computer Science or related field.
• Minimum 3 years of experience in IT Support, Desktop Support, Helpdesk, EUC, Technical Support or IT Site Support.
• Strong hands-on experience with Windows 10/11 and Microsoft 365.
• Good troubleshooting skills in laptops, desktops, hardware, software and peripherals.
• Experience in onsite/face-to-face end-user support is highly preferred.
• Basic knowledge of network, Wi-Fi and VPN troubleshooting.
• Experience supporting iPhone/iPad and iOS devices is an advantage.
• Knowledge of Azure, Entra ID, Intune, device enrollment or Windows Autopilot is an advantage.
• ServiceNow / ITIL experience is preferred, but training can be provided.
• Experience with meeting room, webcam, presentation or basic AV support is an advantage.
• Strong troubleshooting, customer service and communication skills.
• Able to identify issues, resolve L1–L1.5 problems and escalate appropriately to L2/L3 teams.

Responsibilities

• Provide hands-on onsite L1–L1.5 IT support for 200+ users.
• Troubleshoot Windows 10/11, laptops, desktops, hardware, peripherals, software and connectivity issues.
• Support Microsoft 365, including Outlook, Teams and other workplace apps.
• Provide basic support for iPhone/iPad and iOS devices.
• Troubleshoot basic network, Wi-Fi and VPN issues; escalate complex infra problems.
• Assist with user access and application issues, including SAP troubleshooting and escalation.
• Manage incidents and service requests through ServiceNow and follow IT service processes.
• Perform IMAC, device setup, replacement, deployment and IT asset support.
• Support meeting rooms, townhalls, training sessions and events; basic AV setup/troubleshooting.
• Coordinate with regional IT teams, vendors and SMEs for resolution.
• Participate in IT projects and equipment deployment/replacement.
• Occasional after-hours/weekend onsite support and outstation travel when required.
• Maintain documentation of incidents, troubleshooting and resolutions.

Skills

Windows 10/11

Microsoft 365

Troubleshooting

Onsite end-user support

English

Malay

Customer service

Communication

Education

Diploma/Degree in IT or related field

Tools

ServiceNow

ITIL

Azure

Intune

Windows Autopilot

Job description

Provide hands-on onsite L1–L1.5 IT support as the first point of contact for 200+ users in Malaysia.

Troubleshoot Windows 10/11, laptops, desktops, hardware, peripherals, software and connectivity issues.

Support Microsoft 365, including Outlook, Teams and other workplace applications.

Provide basic support for iPhone/iPad and iOS devices.

Troubleshoot basic network, Wi-Fi and VPN issues, escalating complex infrastructure issues to the relevant technical teams.

Assist with user access and application issues, including basic SAP troubleshooting and escalation.

Manage incidents and service requests through ServiceNow and follow established IT service processes.

Perform IMAC, device setup, replacement, deployment and IT asset support.

Support meeting rooms, townhalls, training sessions and company events, including presentation, webcam and basic AV setup/troubleshooting.

Conduct equipment checks and dry runs for important meetings and events.

Coordinate with regional IT teams, vendors and technical SMEs for issue resolution and escalation.

Participate in IT projects and equipment deployment/replacement activities.

Provide occasional after-hours/weekend support and onsite technical support for events, including occasional outstation travel when required.

Maintain proper documentation of incidents, troubleshooting and resolutions.

Job Requirements

Diploma/Degree in Information Technology, Computer Science or related field.

Minimum 3 years of experience in IT Support, Desktop Support, Helpdesk, EUC, Technical Support or IT Site Support.

Strong hands-on experience with Windows 10/11 and Microsoft 365.

Good troubleshooting skills in laptops, desktops, hardware, software and peripherals.

Experience in onsite/face-to-face end-user support is highly preferred.

Basic knowledge of network, Wi-Fi and VPN troubleshooting.

Experience supporting iPhone/iPad and iOS devices is an advantage.

Knowledge of Azure, Entra ID, Intune, device enrollment or Windows Autopilot is an advantage.

ServiceNow / ITIL experience is preferred, but training can be provided.

Experience with meeting room, webcam, presentation or basic AV support is an advantage.

Strong troubleshooting, customer service and communication skills.

Able to identify issues, resolve L1–L1.5 problems and escalate appropriately to L2/L3 teams.

Good command of English and Malay.

Positive attitude, proactive and willing to learn.

Why Apply?

1-Year Renewable Contract – Extension opportunity based on performance and business needs.

Fortune 500 Exposure – Gain experience working with a globally recognised organisation.

Enterprise IT Environment – Support 200+ users and gain exposure to large-scale IT operations.

Broader Technical Exposure – Hands-on experience across Windows, Microsoft 365, network, iOS and Azure.

Regional IT Collaboration – Work closely with regional and global IT teams.

Supportive Team Environment – Learn from experienced IT professionals and technical leads.

Career Development – Build strong experience in onsite IT support, EUC and enterprise IT operations.

Career growth opportunities within a global and structured corporate environment.

Gain exposure to global processes, standards, and best practices.