IT cum Admin Executive

JINTEC INNOVATION SDN. BHD.; Seberang Perai; Hybrid; MYR 40,000 - 67,000; Full time

Benefits offered by this job

Flexible working arrangements

Statutory benefits

Career development opportunities

Job summary

JINTEC INNOVATION SDN. BHD. invites applications for an IT cum Admin Executive in Perai, Penang. The role blends IT support with administrative tasks to keep operations running smoothly.

The candidate will support Windows/macOS, manage user accounts, and assist with security and backups. A diploma or degree in IT/Business is preferred, with 1–3 years in a similar role.

Qualifications

• Diploma or Bachelor's degree in IT, CS, Business Administration or related field.
• 1-3 years IT support, help desk or similar role.
• Strong knowledge of Windows and macOS.
• Experience with network troubleshooting and basic network administration.
• Proficiency in managing user accounts and access control systems.
• Knowledge of IT security best practices and data protection protocols.
• Excellent communication skills with the ability to explain technical concepts clearly.
• Strong organisational and time management abilities.
• Customer service orientation and patience when dealing with end-users.
• Problem-solving skills and ability to work independently as well as part of a team.
• Proficiency with Microsoft Office applications.
• Experience with ticketing systems and IT service management tools (desirable).
• Knowledge of cloud services or virtualization technologies (desirable).
• Valid driving licence (desirable).

Responsibilities

• Provide first-line and second-line IT support to staff.
• Install, configure and maintain computer systems, workstations and peripherals.
• Manage user accounts, access rights and IT security protocols.
• Perform regular system maintenance, updates and backups to ensure data integrity and system security.
• Respond promptly to IT help desk tickets and service requests from end-users.
• Assist with administrative tasks including scheduling, document management and office coordination.
• Maintain IT inventory and equipment tracking records.
• Support network connectivity and resolving connectivity issues.
• Document technical issues and solutions for future reference.
• Liaise with external IT vendors and service providers when necessary.
• Contribute to the development and implementation of IT policies and procedures.
• Provide administrative support to various departments and management.

Skills

IT support

Help desk

Network troubleshooting

Windows

macOS

IT security

Communication

Organization

Customer service

Problem solving

Microsoft Office

Ticketing systems

ITSM tools

Cloud services

Virtualisation

Driving licence

Education

Diploma/Bachelor in IT or related

Tools

Ticketing systems

ITSM tools

Network tools

Job description

About the role

JINTEC INNOVATION SDN. BHD. is seeking an IT cum Admin Executive to join our team in Perai, Penang on a full-time basis. This is a hybrid role combining information technology support with administrative functions, providing essential operational and technical support to our organisation. As an IT cum Admin Executive, you will play a vital role in maintaining our IT infrastructure and ensuring smooth day-to-day administrative operations. This position is strategically important to our company as it bridges technical and operational excellence, directly contributing to overall productivity and business continuity.

What you’ll be doing

• Providing first-line and second-line IT support to staff members, including troubleshooting hardware, software and network issues
• Installing, configuring and maintaining computer systems, workstations and peripherals
• Managing user accounts, access rights and IT security protocols
• Performing regular system maintenance, updates and backups to ensure data integrity and system security
• Responding promptly to IT help desk tickets and service requests from end-users
• Assisting with administrative tasks including scheduling, document management and office coordination
• Maintaining IT inventory and equipment tracking records
• Supporting network connectivity and resolving connectivity issues
• Documenting technical issues and solutions for future reference
• Liaising with external IT vendors and service providers when necessary
• Contributing to the development and implementation of IT policies and procedures
• Providing administrative support to various departments and management

What we’re looking for

• Diploma or Bachelor's degree in Information Technology, Computer Science, Business Administration or a related field
• 1-3 years of experience in IT support, help desk services or a similar technical support role
• Strong technical knowledge of Windows and macOS operating systems
• Experience with network troubleshooting and basic network administration
• Proficiency in managing user accounts and access control systems
• Knowledge of IT security best practices and data protection protocols
• Excellent communication skills with the ability to explain technical concepts in simple terms
• Strong organisational and time management abilities
• Customer service orientation and patience when dealing with end-users
• Problem-solving skills and ability to work independently as well as part of a team
• Proficiency with Microsoft Office applications
• Experience with ticketing systems and IT service management tools (desirable)
• Knowledge of cloud services or virtualisation technologies (desirable)
• Valid driving licence (desirable)

What we offer

We are committed to providing our employees with a rewarding work environment and comprehensive benefits package. We offer competitive remuneration commensurate with experience and qualifications. Our workplace fosters a collaborative culture where innovation and continuous learning are encouraged. We provide opportunities for professional development and career progression within a growing technology-focused organisation. We value work-life balance and offer flexible working arrangements where possible. Our team benefits from a supportive work environment with regular training opportunities to keep skills current in the rapidly evolving IT industry. We also offer standard statutory benefits and other employee perks that contribute to overall employee satisfaction and wellbeing.

About us

JINTEC INNOVATION SDN. BHD. is a forward-thinking technology company dedicated to delivering innovative solutions and services to our clients. We are committed to fostering a culture of excellence, integrity and continuous improvement. Our team comprises skilled professionals passionate about leveraging technology to solve real-world business challenges. We believe in investing in our people and creating an inclusive workplace where diverse perspectives are valued and encouraged. With a focus on innovation and customer satisfaction, we have established ourselves as a trusted partner in the technology sector. Our mission is to empower businesses through cutting-edge technology solutions whilst maintaining the highest standards of service quality and professional conduct.