IT Executive

Helogang; Subang Jaya; On-site; MYR 50,000 - 84,000; Full time

Job summary

HELOGANG SDN. BHD. is seeking an IT Executive in Subang Jaya, Selangor, on a full-time basis. The role focuses on maintaining, troubleshooting and optimising the IT environment while supporting governance, security and continuous system improvement.

The candidate will manage applications, gather business requirements, coordinate vendors, and ensure timely delivery of projects and system roll-outs, with emphasis on SLA-driven user support and documentation.

Qualifications

• Diploma/Degree in IT, Computer Science, Information Systems, Software Engineering or related field.
• 2-4 years of relevant experience in application support, system implementation or IT project coordination.
• Experience in vendor management, UAT and system implementation.
• Strong analytical, problem-solving and coordination skills.
• Good communication skills with both technical and non-technical users.
• Able to manage multiple tasks and meet deadlines.
• Experience in payment gateway/e-wallet or system integration will be an advantage.

Responsibilities

• Manage and support the company’s business applications and internal systems.
• Gather business requirements and prepare BRD, project timelines and milestones.
• Coordinate and monitor software vendors/developers to ensure timely project delivery.
• Coordinate system testing, UAT, implementation and system roll-out.
• Monitor and follow up application bugs, system issues and user support requests according to SLA.
• Support system enhancements, integrations and digital solutions.
• Monitor system performance and data integrity.
• Develop and maintain SOPs, Work Instructions and system documentation.
• Prepare project and system status reports for HOD/Management.
• Support IT governance, security, compliance and continuous system improvement.

Skills

Analytical skills

Problem-solving

Coordination

Communication skills

Task management

Education

Diploma/Degree in IT/Computer Science or related field

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

HELOGANG SDN. BHD. is a forward-thinking organisation committed to delivering innovative technology solutions and services. We pride ourselves on fostering a collaborative environment where talented professionals can thrive and make meaningful contributions to our mission of digital excellence.

About the role

We are seeking an IT Executive to join our team in Subang Jaya, Selangor on a full-time basis. This role is pivotal to supporting our technology infrastructure and operations, ensuring that our IT systems and services run efficiently to meet the needs of the organisation. As an IT Executive, you will play a key part in maintaining, troubleshooting, and optimising our technology environment whilst contributing to the strategic objectives of HELOGANG SDN. BHD.

Key responsibilities

• Manage and support the company’s business applications and internal systems.
• Gather business requirements and prepare BRD, project timelines and milestones.
• Coordinate and monitor software vendors/developers to ensure timely project delivery.
• Coordinate system testing, UAT, implementation and system roll-out.
• Monitor and follow up application bugs, system issues and user support requests according to SLA.
• Support system enhancements, integrations and digital solutions.
• Monitor system performance and data integrity.
• Develop and maintain SOPs, Work Instructions and system documentation.
• Prepare project and system status reports for HOD/Management.
• Support IT governance, security, compliance and continuous system improvement.

What we're looking for

Requirements

Diploma/Degree in IT, Computer Science, Information Systems, Software Engineering or related field.

2-4 years of relevant experience in application support, system implementation or IT project coordination.

Experience in vendor management, UAT and system implementation.

Strong analytical, problem-solving and coordination skills.

Good communication skills with both technical and non-technical users.

Able to manage multiple tasks and meet deadlines.

Experience in payment gateway/e-wallet or system integration will be an advantage.

What we offer

HELOGANG SDN. BHD. is committed to providing a rewarding workplace where employees can develop their careers and achieve their professional goals. We offer competitive remuneration packages commensurate with experience and qualifications. We believe in supporting the wellbeing and development of our team members through ongoing training and professional development opportunities. Our workplace culture emphasises collaboration, innovation, and mutual respect, and we encourage a healthy work-life balance to ensure our employees can perform at their best.