IT - Business Support Executive

Tenasia Corporation; Kampung Orang Asli Kolam Air; On-site; MYR 39,000 - 78,000; Full time

Job summary

Jora Malaysia in Nilai, Negeri Sembilan is seeking an IT & Business Support Executive to join our growing team on a full-time basis. In this pivotal role, you will serve as a critical link between our technical infrastructure and our business operations, providing comprehensive IT support and business assistance to ensure seamless organizational functionality.

You will work on-site in Nilai, Negeri Sembilan, where you'll collaborate with cross-functional teams to resolve technical issues and

Qualifications

• Diploma or bachelor's degree in information technology or a related field.
• 1-2 years of IT support, helpdesk or similar role experience.
• Experience with IT helpdesk ticketing systems and asset management tools.
• Able to troubleshoot hardware, software and network issues.
• Good understanding of business processes and IT's role in operations.
• Excellent communication to explain technical concepts to non-tech users.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and in a fast-paced team environment.
• Customer service orientation and focus on user satisfaction.

Responsibilities

• Provide first-line and second-line IT support to end-users.
• Diagnose and resolve hardware, software and network issues.
• Manage IT helpdesk tickets and document requests.
• Perform system troubleshooting and maintenance tasks.
• Install and maintain desktop, laptop and peripheral devices.
• Assist with data management, reporting and admin tasks for business ops.
• Collaborate with business teams to tailor IT solutions.
• Maintain IT asset inventory and IT policy compliance.
• Provide user training and guidance on IT systems and tools.
• Monitor system performance and escalate complex issues when needed.

Skills

IT support

Helpdesk software

Network troubleshooting

Communication skills

Problem solving

Education

Diploma/Bachelor's in IT/CS

Tools

Asset management tools

IT helpdesk system

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are seeking an IT & Business Support Executive to join our growing team in Nilai, Negeri Sembilan on a full-time basis. In this pivotal role, you will serve as a critical link between our technical infrastructure and our business operations, providing comprehensive IT support and business assistance to ensure seamless organizational functionality. This position is essential to maintaining our service delivery excellence and supporting the day-to-day operations of our business units. You will work on-site in Nilai, Negeri Sembilan, where you'll collaborate with cross-functional teams to resolve technical issues and support business initiatives.

Key responsibilities

• Provide first-line and second-line technical support to end-users, diagnosing and resolving hardware, software and network issues efficiently
• Manage IT helpdesk tickets, ensuring timely resolution and comprehensive documentation of all support requests
• Perform system troubleshooting and maintenance tasks to ensure optimal performance of IT infrastructure
• Install, configure and maintain desktop, laptop and peripheral devices across the organization
• Support business operations by assisting with data management, reporting and administrative tasks
• Collaborate with business teams to understand requirements and provide tailored IT solutions
• Maintain IT asset inventory and ensure compliance with IT policies and procedures
• Provide user training and guidance on IT systems, software applications and best practices
• Monitor system performance and proactively identify opportunities for improvement
• Escalate complex technical issues to senior IT staff when necessary

What we're looking for

• Diploma or bachelor's degree in information technology, Computer Science, Business Administration or a related field
• 1-2 years of experience in IT support, helpdesk services or a similar technical support role
• Experience with IT helpdesk ticketing systems and asset management tools
• Proficiency in troubleshooting hardware, software and network connectivity issues
• Good understanding of business processes and ability to support business operations effectively
• Excellent communication skills with the ability to explain technical concepts to non-technical users
• Strong problem-solving abilities and attention to detail
• Ability to work independently and as part of a team in a fast-paced environment
• Customer service orientation with a commitment to user satisfaction

What we offer

• Competitive salary package commensurate with experience and qualifications
• Full-time permanent position with job security and stability
• Opportunity for professional development and career advancement within the IT support field
• Access to IT training and certification support programmes
• Collaborative and supportive work environment with experienced mentors
• Work-life balance initiatives including flexible scheduling where applicable
• Comprehensive employee benefits package including medical coverage
• On-site working location in Nilai, Negeri Sembilan with modern facilities