IT & Business Support Executive

TenAsia Corporation Sdn Bhd; Nilai; On-site; MYR 39,000 - 61,000; Full time

Benefits offered by this job

Medical coverage

Professional development

On-site work

Flexible scheduling where applicable

IT training and certification support

Job summary

TenAsia Corporation Sdn Bhd in Nilai, Negeri Sembilan is seeking an IT & Business Support Executive to bridge our technical infrastructure and business operations on-site. You will provide IT support and assist with business processes to help ensure smooth day-to-day operations.

Responsibilities include handling end-user support, managing helpdesk tickets, maintaining IT systems, and collaborating with business teams on data reporting and operational tasks.

Qualifications

• Diploma or bachelor\'s degree in information technology, Computer Science, Business Administration or a related field
• 1-2 years of experience in IT support, helpdesk services or a similar technical support role
• Experience with IT helpdesk ticketing systems and asset management tools
• Proficiency in troubleshooting hardware, software and network connectivity issues
• Good understanding of business processes and ability to support business operations effectively
• Excellent communication skills with the ability to explain technical concepts to non-technical users
• Strong problem-solving abilities and attention to detail
• Ability to work independently and as part of a team in a fast-paced environment
• Customer service orientation with a commitment to user satisfaction

Responsibilities

• Provide first-line and second-line technical support to end-users, diagnosing and resolving hardware, software and network issues efficiently
• Manage IT helpdesk tickets, ensuring timely resolution and comprehensive documentation of all support requests
• Perform system troubleshooting and maintenance tasks to ensure optimal performance of IT infrastructure
• Install, configure and maintain desktop, laptop and peripheral devices across the organization
• Support business operations by assisting with data management, reporting and administrative tasks
• Collaborate with business teams to understand requirements and provide tailored IT solutions
• Maintain IT asset inventory and ensure compliance with IT policies and procedures
• Provide user training and guidance on IT systems, software applications and best practices
• Monitor system performance and proactively identify opportunities for improvement
• Escalate complex technical issues to senior IT staff when necessary

Skills

IT support

Helpdesk

Networking

Troubleshooting

Asset management

Communication

Teamwork

Problem-solving

Independent working

Education

Bachelor’s or Diploma in IT / CS / Business Administration

Tools

IT helpdesk ticketing systems

Asset management tools

Job description

About the role

We are seeking an IT & Business Support Executive to join our growing team in Nilai, Negeri Sembilan on a full-time basis. In this pivotal role, you will serve as a critical link between our technical infrastructure and our business operations, providing comprehensive IT support and business assistance to ensure seamless organizational functionality. This position is essential to maintaining our service delivery excellence and supporting the day-to-day operations of our business units. You will work on-site in Nilai, Negeri Sembilan, where you'll collaborate with cross-functional teams to resolve technical issues and support business initiatives.

Key responsibilities

• Provide first-line and second-line technical support to end-users, diagnosing and resolving hardware, software and network issues efficiently
• Manage IT helpdesk tickets, ensuring timely resolution and comprehensive documentation of all support requests
• Perform system troubleshooting and maintenance tasks to ensure optimal performance of IT infrastructure
• Install, configure and maintain desktop, laptop and peripheral devices across the organization
• Support business operations by assisting with data management, reporting and administrative tasks
• Collaborate with business teams to understand requirements and provide tailored IT solutions
• Maintain IT asset inventory and ensure compliance with IT policies and procedures
• Provide user training and guidance on IT systems, software applications and best practices
• Monitor system performance and proactively identify opportunities for improvement
• Escalate complex technical issues to senior IT staff when necessary

What we're looking for

• Diploma or bachelor's degree in information technology, Computer Science, Business Administration or a related field
• 1-2 years of experience in IT support, helpdesk services or a similar technical support role
• Experience with IT helpdesk ticketing systems and asset management tools
• Proficiency in troubleshooting hardware, software and network connectivity issues
• Good understanding of business processes and ability to support business operations effectively
• Excellent communication skills with the ability to explain technical concepts to non-technical users
• Strong problem-solving abilities and attention to detail
• Ability to work independently and as part of a team in a fast-paced environment
• Customer service orientation with a commitment to user satisfaction

What we offer

• Competitive salary package commensurate with experience and qualifications
• Full-time permanent position with job security and stability
• Opportunity for professional development and career advancement within the IT support field
• Access to IT training and certification support programmes
• Collaborative and supportive work environment with experienced mentors
• Work-life balance initiatives including flexible scheduling where applicable
• Comprehensive employee benefits package including medical coverage
• On-site working location in Nilai, Negeri Sembilan with modern facilities

Our company is a fast-growing R&D firm that specializes in developing innovative technologies for the oil palms industry worldwide. We have been doubling our revenue for the last five years and were recently nominated for the EY Entrepreneur of the Year 2022 award. We are seeking a talented Engineer to join our team and help us continue to innovate and grow.