IT Business Analyst - Retail

Dyson; Kuala Lumpur; On-site; MYR 134,000 - 212,000; Full time

Job summary

Dyson Global IT in Kuala Lumpur seeks a capable Business Analyst to bridge business and IT, documenting requirements and shaping software delivery across global markets. You will lead interviews, workshops, and create process models to clarify complex problems.

You will support the full project lifecycle, advocate evolving standards, and mentor interns and associates while collaborating with Salesforce, AEM, and SAP Hybris platforms. Strong communication and stakeholder engagement are essential.

Qualifications

• 2+ years of proven experience as a Business Analyst or similar role in eCommerce or CRM.
• Experience with Salesforce Service Cloud, Salesforce Marketing Cloud, AEM and SAP Hybris is advantageous.
• Familiarity with Waterfall, Agile and Scrum methodologies.

Responsibilities

• Deliver analysis activities with clearly defined outcomes; conduct interviews and workshops to gather and validate requirements.
• Develop process maps and models to enhance clarity and efficiency; support full project lifecycle with testing and change needs.
• Act as internal consultant to stakeholders and mentor interns, associates and peers.
• Champion evolving standards and practices around ways of working within scrum or project teams.

Skills

Business Analysis

Stakeholder management

Communication

Agile/Scrum

Education

BA Certification

Tools

Salesforce Service Cloud

Salesforce Marketing Cloud

AEM

SAP Hybris

Job description

Dyson Global IT At Dyson, we demand the highest standard of performance from the technologies we engineer. Our people expect the same from the technology that supports them. We are a community that appreciates and advocates better engineering. A community of pioneers.

Within Dyson IT, our aim is to create robust IT architecture, to manage data effectively and efficiently and continue to grow our world-class team. A team who is strategic, enabling business acceleration, growth and success. We empower our people to work in a multi-skilled, multi-role environment, helping to streamline projects and build skillsets within the team.

We have end to end accountability for the design, delivery and support of all business systems enabling Dysons global commercial, operational and enterprise business process in 82 markets. The team is arranged into investment areas including Commercial & Connectivity, Retail, Supply Chain & Manufacturing, Product Development – and many others.

About role

Business analysts identify, define and document business processes and software requirements to be developed as software. They are the liaison between business and IT teams, facilitating communication and determining business needs. The Business Analysts will therefore have the following responsibilities:

Business Analysis

• Deliver analysis activities with clearly defined outcomes, including:
• Executing interviews and workshops with stakeholders to gather, document, and validate business requirements
• Breaking down complex business problems into manageable components (e.g., Epics, User Stories, Business Requirements, Non-functional requirements)
• Develop process maps and business models to enhance clarity and efficiency
• Support the full project lifecycle with any development, testing or business change needs
• Continuously review and assess the project delivery to ensure it will meet business requirements
• Act as an internal consultant to stakeholders
• Active engagement within the BA community, acting as a role model to Interns, Graduates, Associates and peers

Training & User Adoption

• Develop training materials, user guides, and process documentation to support end-user adoption
• Supporting training sessions and workshops to familiarise users with new processes, workflows, and system functionality.
• Serve as a point of contact for post-go-live support, addressing user queries and identifying opportunities for system enhancements

Continuous Improvement & Ways of Working

• Be an advocate for evolving standards and practices around ways of working
• Drive continuous improvement within scrum or project teams through active participation in all ceremonies and meetings
• Balance and prioritise workload, escalating conflicting demands where necessary
• Contribute to risk management through raising, reviewing, monitoring and supporting their mitigation

About You

Education & Experience

• Some years (>2) of proven experience as a Business Analyst or in a similar role, and within the eCommerce or Customer Relationship Management domain
• Exposure to Commercial IT platforms such as Salesforce Service Cloud, Salesforce Marketing Cloud, AEM, SAP Hybris would be an advantage
• Experience in the execution of an implementation methodology including Waterfall, Agile and Scrum practices
• Demonstrated experience in requirements gathering and process analysis
• Professional qualifications within Business Analysis or a similar role would be an added benefit

Communication & Interpersonal Skills

• Excellent written and verbal communication skills, with an ability to articulate technical concepts to non-technical stakeholders
• Proven ability to build and maintain positive stakeholder relationships, as well as challenge and influence at all levels
• Self-driven with the ability to learn new skills and deliver under pressure
• Can achieve excellent results without supervision

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.