IT Business Analyst - Retail

Dyson Institute; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Dyson Institute seeks a Business Analyst to bridge business needs and IT delivery within Dyson's IT organization. You will define and document software requirements, work with stakeholders to gather and validate needs, and support training and user adoption across eCommerce and CRM platforms.

Key responsibilities include conducting interviews, mapping processes, and driving continuous improvements within Scrum teams while ensuring delivery aligns with business goals.

Qualifications

• 2+ years proven experience as a Business Analyst in eCommerce or CRM domain
• Exposure to Salesforce Service Cloud, Salesforce Marketing Cloud, AEM and SAP Hybris is advantageous
• Experience implementing using Waterfall, Agile and Scrum methodologies
• Strong requirements gathering and process analysis capabilities
• Professional qualifications in Business Analysis would add value

Responsibilities

• Deliver analysis activities with clearly defined outcomes from stakeholder interviews and workshops
• Break down complex business problems into Epics, User Stories and Business Requirements
• Develop process maps and models to enhance clarity and efficiency
• Support full project lifecycle including development, testing and business change
• Act as internal consultant and champion for BA practices within the team
• Create training materials and user guides to support end-user adoption
• Lead post-go-live support and identify opportunities for system enhancements
• Drive continuous improvement within agile ceremonies and ways of working

Skills

Business Analysis

Stakeholder Interviews

Agile & Scrum

Salesforce Service Cloud

Salesforce Marketing Cloud

AEM

SAP Hybris

Requirements Gathering

Process Analysis

Job description

Dyson Global IT At Dyson, we demand the highest standard of performance from the technologies we engineer. Our people expect the same from the technology that supports them. We are a community that appreciates and advocates better engineering. A community of pioneers. Within Dyson IT, our aim is to create robust IT architecture, to manage data effectively and efficiently and continue to grow our world‑class team. A team who is strategic, enabling business acceleration, growth and success. We empower our people to work in a multi-skilled, multi-role environment, helping to streamline projects and build skillsets within the team. We have end to end accountability for the design, delivery and support of all business systems enabling Dysons global commercial, operational and enterprise business process in 82 markets. The team is arranged into investment areas including Commercial & Connectivity, Retail, Supply Chain & Manufacturing, Product Development – and many others.

About role

Business analysts identify, define and document business processes and software requirements to be developed as software. They are the liaison between business and IT teams, facilitating communication and determining business needs.

Business Analysis

• o Deliver analysis activities with clearly defined outcomes, including:
• Executing interviews and workshops with stakeholders to gather, document, and validate business requirements
• Breaking down complex business problems into manageable components (e.g., Epics, User Stories, Business Requirements, Non-functional requirements)
• Develop process maps and business models to enhance clarity and efficiency
• Support the full project lifecycle with any development, testing or business change needs
• Continuously review and assess the project delivery to ensure it will meet business requirements
• o Act as an internal consultant to stakeholders
• o Active engagement within the BA community, acting as a role model to Interns, Graduates, Associates and peers

Training & User Adoption

• o Develop training materials, user guides, and process documentation to support end‑user adoption
• o Supporting training sessions and workshops to familiarise users with new processes, workflows, and system functionality.
• o Serve as a point of contact for post‑go‑live support, addressing user queries and identifying opportunities for system enhancements

Continuous Improvement & Ways of Working

• o Be an advocate for evolving standards and practices around ways of working
• o Drive continuous improvement within scrum or project teams through active participation in all ceremonies and meetings
• o Balance and prioritise workload, escalating conflicting demands where necessary
• o Contribute to risk management through raising, reviewing, monitoring and supporting their mitigation

About You

Education & Experience

• o Some years (>2) of proven experience as a Business Analyst or in a similar role, and within the eCommerce or Customer Relationship Management domain
• o Exposure to Commercial IT platforms such as Salesforce Service Cloud, Salesforce Marketing Cloud, AEM, SAP Hybris would be an advantage
• o Experience in the execution of an implementation methodology including Waterfall, Agile and Scrum practices
• o Demonstrated experience in requirements gathering and process analysis
• o Professional qualifications within Business Analysis or a similar role would be an added benefit

Communication & Interpersonal Skills

• o Excellent written and verbal communication skills, with an ability to articulate technical concepts to non‑technical stakeholders
• o Proven ability to build and maintain positive stakeholder relationships, as well as challenge and influence at all levels
• o Self‑driven with the ability to learn new skills and deliver under pressure
• o Can achieve excellent results without supervision

Equal Opportunity and Diversity

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity. At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds.

Dyson employs 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start‑up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education. Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world. The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas.